E-Mail Support

Quick View – Email Settings
POP3 vs IMAP
Creating Groups In Webmail

** Please Note: If you require assistance setting up your mobile device, please read Quick View – Email Settings and contact your mobile provider for help with your particular device.

The following information is intended to provide you with a general overview on how email services are handled at Geneseo.Net.

Most users now utilize high-speed “always on” internet connections. With these high-speed, “always on” connections, it’s MUCH easier for spam, spy-ware, ad-ware, viruses and other harmful code to make their way to your home and / or business computers.

Once the virus has embedded itself into a computer, with a high speed internet connection, it can send thousands of messages (which may simply be spam, or may contain a virus) in a matter of a few seconds, without your knowledge. When this happens, our mail server (any mail server as a matter of fact) will have problems and our mail service may be placed onto various “black lists”. Once placed on a black list, mail is no longer accepted from Geneseo.Net.

Email Settings

Whether using Outlook Express, Outlook, Eudora or other mail clients, you should use the following when setting up your email service:

  • Incoming mail server is a POP3 and IMAP server
  • Incoming mail server: mail.geneseo.net
  • Outgoing mail server: smtp.geneseo.net
  • Outgoing mail server requires authentication if you are NOT on our network (mobile device)
  • Your username and password work for both the INBOUND and Authenticated OUTBOUND mail service.

Your account name is your username: (e.g. if your email address is john@geneseo.net, your account name or username is likely John) There are special situations where this will not be the case. If you’re unsure of what your username is, please contact our technical support at 944-2103.

Outbound Mail Service

Geneseo.Net customers send mail through us using one of two methods: A mail client on their personal PC (Outlook, Outlook Express, Eudora, etc.) or mobile device or by utilizing our online webmail service. In either method, once the message is created and the SEND button is clicked, the message will be forwarded to our mail server for delivery.

Your message, once forwarded to our mail server will be subject to various conditions: (max number of recipients, maximum message etc.) If these conditions are all OK, your message will be accepted by our mail server and will then be forwarded to Red Condor to be checked for viruses or spam. If all is OK, your message will be sent on to its intended recipient(s). If Red Condor finds a problem it will be blocked.

Incoming Mail Service

All inbound mail will be routed to Red Condor first to be checked for viruses, spam or other malicious content. If everything is OK, the message will be delivered to you. If not, the message will be blocked and you should see it in your Red Condor message filtering area.

I CAN’T GET MY EMAIL!!!

Are you getting an error message?
Error messages will tell you a lot with email programs. If you cannot reach the server the internet is not working, if the server is spelled wrong it needs to be fixed. Using Google to search an error message is always quick and normally helps A LOT! Just type the exact error message into the search bar at www.google.com and look at the search results.

Check your account on Mymail
If you have too many messages or large messages this can cause trouble. Go into your mymail account and read and delete any messages that could cause a problem. To do this, go to www.geneseo.net and simply click on the link titled Mymail. After clicking, you will be prompted for your username and password. Messages that could cause trouble may be over 2 or 3MB depending on the speed of your connection. Also, try to keep the number of messages in your inbox under thirty.

Remake the Account
Often remaking the account will correct any misspellings and will be the easiest way to make sure everything is correct. To remake the account in Windows Mail or Outlook express, click Tools at the top of the screen and then click Accounts. In the Accounts window, click on the tab that says mail, and delete your account listed usually as mail.geneseo.net. After removing, click add and then mail. The first screen will ask for your name. This is what will appear as the sender when someone receives your emails. Click next, and then type in your email address. After clicking next type in the email servers. Leave the settings to a POP or POP3 account. The incoming mail server is mail.geneseo.net and the outgoing mail server is smtp.geneseo.net. Make sure these are typed in the same as above. Click next and type in your password. Once this is typed in, you can click next, finish, and try your email again.

Still having trouble?
GOOGLE IT! There are a lot of well-made websites out there and forums that if you do a little bit of reading you will come across an answer.

If you are having any trouble with the steps above, or are still having trouble, please call our technical support at 944-2103.