Customer Service Specialist Job Opening, Geneseo IL

Full-time, Non-Exempt, Hourly Position

Monday through Friday 8 am to 4:30 pm.

Position Summary:

Geneseo Communications Inc. is opening a branch office in Geneseo IL and has an opening for a Customer Service Specialist (CSS). The Customer Service Specialist interacts with customers to provide information in response to inquiries, concerns, complaints about products and services including payment processing and data entry. The CSS will respond to phone/internet support/repair and troubleshooting calls thus should possess active listening skills and ability to communicate effectively while making decisions or taking actions. Maintain a clean and organized office area. Interpersonal skills necessary for Customer Service Specialist to provide excellent and efficient customer service, ensuring a positive customer experience. CSS position will require traveling and working some days in a branch office. Please submit resume, references and salary expectations to hr@geneseo.com

Compensation range: Competitive area wages/experience

Skills and Abilities:

• Associate’s degree or two-year college or technical school – Preferred but not required.
• Experience working in customer service.
• Computer Skills required – ability to perform tasks and recognize terms
• Communications Skills – Oral/Written
• Knowledge of phone or internet functionality helpful but not required.

Benefits:

• 401 – After 3 months of service
• Health/Dental/Vision Insurance
• Short/Long Term Disability
• 9 Paid Holidays
• Paid Time Off (PTO)
• Free Phone Service/Internet Access/Long Distance up to $50 available, if within company service area
• Health Club Membership Reimbursement up to $200 per year.
• Flexible Spending Account (FSA) January Enrollment only
• Bereavement Leave
• Educational Assistance
• Jury Duty Leave
• School Visitation up to 8 hours of unpaid time per school year.

To apply, please email your resume, cover letter and salary expectations to hr@geneseo.com