Important Notices

Information to keep you informed

Important Notices

Acceptable Use Policy

Any use by a Geneseo.Net Customer, or any other party, of Geneseo.Net Internet services shall constitute the Customer’s agreement to comply with, and to ensure that any party authorized to use Geneseo.Net Internet services provided to the Customer will comply with, the following terms and conditions (collectively this “Acceptable Use Policy”) Geneseo.Net may terminate or suspend a Customer’s service for any violation of any term or condition of this Acceptable Use Policy. Please contact a Geneseo.Net representative with any questions concerning this Acceptable Use Policy.


GENERAL CONDUCT


1. Geneseo.Net Internet services may only be used for lawful purposes. Geneseo.Net Internet services may not be used to transmit or store any material of any nature that is, in Geneseo.Net’s sole discretion, unlawful, obscene, threatening, abusive, libelous, or hateful, or that encourages conduct that would violate any local, state, national or international law or regulation. Without limiting the general nature of the foregoing prohibition, Geneseo.Net Internet services may not be used to transmit or store any material protected by copyright, trademark, trade secret, patent or other intellectual property laws without the express consent of the owner of such material. Geneseo.Net may, at its discretion, block or remove any prohibited material(s) from its system.

2. Customers must provide accurate billing information to Geneseo.Net. This requirement shall be ongoing and it shall be each individual Customer’s responsibility to up-date such billing information as necessary to keep it current. Without limiting Geneseo.Net’s ability to terminate a Customer’s service for any violation of any term or condition of this Acceptable Use Policy, the provision of inaccurate information or data, including without limitation the fraudulent use of credit card numbers, on any form, contract or online application, shall be grounds for immediate termination of a Customer’s service, and may subject the Customer to civil or criminal liability.

3. Customers may not resell Geneseo.Net Internet services without the prior written consent of Geneseo.Net.

4. Customers may not attempt to circumvent user authentication or security of any host, network, or account (i.e., “cracking” activities). Without limiting the general nature of the foregoing prohibition, “cracking” includes accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, or probing the security of other networks in any manner. Geneseo.Net will cooperate fully with investigations of violations of systems or network security at any Geneseo.Net or third party sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

5. Customers may not attempt to interfere with service to any user, host, or network (i.e., “denial of service attacks”). Without limiting the general nature of the foregoing prohibition, “denial of service attacks” include “flooding” networks, deliberate attempts to overload a service, and attempts to “crash” a host.

6. Customers may not use any kind of program, script or command, or send messages of any kind, designed to interfere with another Internet service user’s terminal session, via any means, either locally or by the Internet.

7. Customers who are less than eighteen (18) years of age, must provide a notarized letter of consent signed by the Customer’s parent(s), pursuant to which the parent(s) assume all responsibility for all charges related to use of the Customer’s Geneseo.Net Internet services account.

8. Geneseo.Net may periodically add to, update or amend this Acceptable Use Policy. Any addition, update or amendment to this Acceptable Use Policy shall become effective immediately upon its posting at www.geneseo.net. Customers are responsible for regularly reviewing this Acceptable Use Policy at www.geneseo.net, and at all times complying with all of its terms and conditions, including any and all future additions, updates and/or amendments.

9. Customers who are disconnected by Geneseo.Net for failure to comply with this Acceptable Use Policy must pay a $15.00 reconnect fee before any Geneseo.Net Internet services may be restored. No reconnect fee will be assessed for disconnects due to idle time. Geneseo.Net may refuse to restore any disconnected Geneseo.Net Internet services in its sole discretion.

10. Geneseo.Net currently does not disconnect users after a specified duration of idle time. Geneseo.Net reserves the right to change its policy concerning disconnection due to idle time at any point.

11. Each Customer must defend, indemnify and hold Geneseo.Net and its affiliates, directors, officers, employees and agents harmless from any and all liabilities, costs and expenses, including reasonable attorneys’ fees, related to any violation of this Acceptable Use Policy whether such violation is committed by the Customer or any other user of the Customer’s account, or in connection with any use of Geneseo.Net Internet services including without limitation the placement or transmission of any prohibited message, information, software or other material via the Internet by the Customer or any other user of the Customer’s account.

12. Geneseo.Net may terminate or suspend any Customer’s access to all or part of Geneseo.Net Internet services without notice if the Customer or any other user of the Customer’s account engages in any conduct or activities that Geneseo.Net, in its sole discretion, determines violates any term or condition of this Acceptable Use Policy. If Geneseo.Net terminates or suspends a Customer’s access to any Geneseo.Net Internet services due to any such violation, the Customer agrees that it has no right:

  1. to access any Geneseo.Net Internet service via any method;
  2. to receive any credits(s) whether or not otherwise due to the Customer (such credit(s) to be forfeited); or
  3. to any notification on the Customer’s behalf of any third party providers of services, merchandise or information (Geneseo.Net shall not be responsible for any costs or consequences resulting from lack of notice to such providers on behalf of the Customer).

13. While Geneseo.Net has no obligation to monitor the Customers’ use of Geneseo.Net Internet service in any way, Geneseo.Net may monitor the service from time to time and disclose information regarding Customers’ use of Geneseo.Net Internet service if required by any law, regulation, ordinance or subpoena issued by a duly authorized law enforcement agency, to operate the service properly, or to protect itself, its affiliates or its Customers.

 


INDIVIDUAL DIAL-UP ACCOUNTS


1. Geneseo.Net dial-up accounts are intended for use by individual Customers. Customers may not simultaneously log in to a single account from multiple computers.

2. Customers must secure their passwords. Good passwords should be a minimum of six characters long. Customers may not share passwords or accounts with other parties.

3. Customers must limit their online sessions to a reasonable amount of time. Customers may log on multiple times each day, but must periodically log off to allow other Customers the opportunity to access Geneseo.Net Internet services. If Customers require indefinite online sessions, dedicated services are available. Geneseo.Net reserves the right to terminate any connection longer than (8) consecutive hours.

4. Customers are responsible for all local or long-distance telephone charges associated with connection to Geneseo.Net Internet services. Customers are also responsible for Geneseo.Net’s current charges for all Internet access through their account, including but not limited to, registration fees, monthly fees, connection time charges, minimum recurring charges, applicable taxes and surcharges, and other charges incurred by the Customer or anyone using the Customer’s password or account. Geneseo.Net will bill Customer for all such fees and charges at the rates in effect for the billing period in which they are incurred.

5. Geneseo.Net may alter or modify rates applicable to Geneseo.Net Internet Service at any time.

6. Geneseo.Net Internet Service is provided on an “as is, as available” basis. GENESEO.NET MAKES NO EXPRESSED OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR IMPLIED WARRANTIES AND MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE) WITH REGARDING TO ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH GENESEO.NET INTERNET SERVICE OR ON THE INTERNET GENERALLY, AND GENESEO.NET SHALL NOT BE LIABLE FOR ANY COST OR DAMAGES ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. NEITHER GENESEO.NET NOR ANY OF ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS WARRANT THAT GENESEO.NET INTERNET SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY INFORMATION, SOFTWARE OR MATERIAL ACCESSIBLE VIA GENESEO.NET INTERNET SERVICE IS FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES SHALL GENESEO.NET, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT IN ANY WAY FROM A CUSTOMER’S USE OF OR INABILITY TO USE GENESEO.NET INTERNET SERVICE OR TO ACCESS THE INTERNET OR ANY PART THEREOF OR THAT RESULT FROM MISTAKES, ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILE, ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE.

7. Geneseo.Net will make billing adjustments only if Geneseo.Net Internet services are down for three (3) or more consecutive days in any specific site. E-mail and personal web-pages are free services that are provided with dial-up accounts. No billing adjustments will be made for problems with e-mail or personal web-pages. Setup fees are nonrefundable.

8. Customers may purchase storage space for commercial web pages from Geneseo.Net. Purchased commercial storage space may be used for advertising businesses, products, etc.

Important Notices

NUMBER #1 Help make local phone and broadband service affordable.

LIFELINE is a program established to help pay the monthly charge for local telephone or broadband service. This federally funded program is available to qualifed low income consumers. If the qualifying low income consumer voluntarily elects toll blocking while initiating LIFELINE service, a deposit is not required.  LIFELINE will support stand-alone broadband service as well as bundled voice and data service packages. One benefit per household.

WHO IS ELIGIBLE FOR THESE PROGRAMS?…To be eligible for either of these programs you must be a recipient of one of the following: SNAP, Medicaid, Veterans Pension, Supplemental Security Income (SSI), HUD Federal Public Housing Assistance, Tribal, along with income-based eligibility.

WHERE CAN I APPLY FOR THE LIFELINE PROGRAMS?….For additional information or enrollment, contact our business office at 309-944-2103 or 1-800-852-3611

HOW CAN I HELP?… UTSAP (Universal Telephone Service Assistance Program) was created in February 1993 to help low income households in Illinois obtain phone service. UTSAP is administered by the Universal Telephone Assistance Corporation (UTAC), a not-for-rofit corporation consisting of all local telephone companies in Illinois. Since March, 1993, UTAC has been soliciting voluntary contributions to support UTSAP. With your help, UTAC can continue to provide assistance to low income households. Complete the following form and return with your phone payment, or send a onet time contribution directly to UTAC

NUMBER #2. Your Billing Rights and Responsibilities.
Your phone company is commited to following the rules set by the Illinois Commerce Commission (ICC) in its delivery of service, billing and guidelines for payments. Copies of these rules are available from the ICC.

ESTABLISHING SERVICE-To begin service, contact us at 309-944-2103 or 1-800-852-3611. Please be prepared to provide the following information: Your full name and street address where you want service, including apartment number if you have one. How you would like your name listed in the next edition of the telepone directory. Credit information including employment or sources of income.

New basic local exchange service must be installed within 5 business days unless otherwise requested by the customer. If this standard is not met, the customer will be given a credit equal of the normal installation charge. If this standard is not met by the 10th business day following the original installation date, the customer will be given a credit equal to 100% of the normal installation charge.

Credit and Deposit Information: We have the right to charge a deposit under the following conditions. If you cannot provide satisfactory credit information, if you failed to pay a prior bill with us, if you have not previously had a service in your name.

Billing: Telephone bills are mailed monthly and are due within 21 days from the billing date. Your bill with itemize your monthly charges.

Service Interruption Credit: If basic local exchange service has been interrupted and remains out for more than 24 hours after we recieve notice, we will make an appropriate adjustment. Adjustments are based on the number of days a customer is out of basic local exchange service.

Bill Payment: If within any 12 month period we recieve more than 2 payments returned for non sufficient funds, we may place you on a cash-only payment basis.

Termination of Service: We have the right to terminate service for any of the following: Nonpayment of a bill, Nonpayment of a deposit or refusal to pay increased amount, Default on a deferred payment agreement, Not allowing telephone company employees access to company owned equipment after have made a request to do so. If we disconnect your service, we will mail a Final Notice before service is shut off.

Exemptions: Neitherthe rules nor credits listed in this section apply if the violation of a service quality standard occurs as a result of: Negligent of willful acts of the consumer, A malfunction of customer owned telephone equipment or inside wiring, whether or not the customer has an inside wire maintenance plan, An emergency situation, The inability to gain access to customers premise due to customer missing the appointment, A customer request to change an already scheduled appointment, The customer refusing repair staff access to premises, The lack of facilites at a geographically remote location.

Dispute Resolution: If you have a question about your bill, please contact us. If a solution is not satisfactory, you have the right to contact the ICCIS Consumer Services Division.

Formal Complaints: If we are unable to reach an agreement with you on a disputed issue, you have the right to file a complaint with the ICC.

Scheduled Appointments: If we fail to meet a scheduled appointment for installation or repair of basic local service, a $50 credit per missed appointment with be issued. It does not apply if the telephone company gives the consumer ICC defined notice of th einability to keep the appointment, regardless of reason. Additionally, should the service technicians meet a scheduled appointment but the customer is not available or unwilling to accept service, a $50 service charge will apply. This charge does not apply if the customer give the telephone company 24 hour notice of their inability to keep the scheduled appointment.

NUMBER #3 FEDERAL UNIVERSAL SERVICE CHARGE…The Federal Communications Commission (FCC) mandates all telecommunications carriers pay into a federal program called the Universal Service Fund (USF). This fund helps provide affordable telecommunications services for low income customers and for customers living in rural areas that are expensive to serve. It also provides discounts on Internet access for eligible schools, libraries, and rural health care providers.

The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.

Every telecommunications carrier in the industry must contribute to the USF. Like other carriers, we recover our USF contributions from customers. The recovery charges, listed on your bill as Federal Universal Service Charge, enable us to recover your USF expenses and are intended to simply cover our costs.

The FCC requites all carriers that recover their contributions from customers with line item charges to use the FCC’s prescribed contribution factor. As a result, we compute these charges using the FCC’s factor. The FCC may change the contribution factor quarterly.

NUMBER #4 LEARN HOW YOU CAN HELP ELIMINATE THE DIGITAL DIVIDE… The Digital Divide Elimination Fund Program is created as a special fund in the State Treasury to enhance digital service. All money in the fund shall be used by the Commission to fund the construction of facilities within communities throughout Illinois. The Illinois Department of Commerce and Community Affairs will issue grants to various communities based upon their needs.

NUMBER# 5 DO-NOT-CALL REGISTRY REDUCE TELEMARKETING CALLS…. You may register you residential number(s) free. You must call from the number you wish to register. Your number(s) will remain on the D0-Not-Call list for 5 years.

NUMBER #6 PAY-PER-CALL RESOLUTION…Pay per call charges apply to any completed call using an abbreviated dialing code such as 900 or 976 exchange codes. The caller pays a per call or per time interal charge in addition to the charge for transmission of the call.

YOU HAVE 60 DAYS from the date on the bill to dispute a pay per call billing error. You have the right to withhold payment of the disputed charge during billing error review. No collection activity for disputed pay per call charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, your telecommunications carrier or the information provider may proceed with outside collections against your account for non-payment of these charges.

YOUR LOCAL AND LONG DISTANCE services cannot be disconnected for non payment of these charges. Failure to pay legitimate pay-per-call charges may result in involuntary blocking or your access to these types of services.

VOLUNTARY BLOCKING of access to pay-per-call charges is available upn request from your local telephone company.

NUMBER #7 ILLINOIS RELAY SERVICE HELPS US COMMUNICATE…Reach out with relay…The Illinois Telecommunications Access Corporation (ITAC) administers and manages Illinois Relay on behalf of all local telephone companies in Illinois

Relay allows people who are deaf, hard of hearing or speech impaired and use a TTY to communicate with people who use standard telephones. A standard telephone user calling a TTY user and TTY user calling a standard telephone user, now has the option to dial a convenient threee digit number, 711, to reach Illinois Relay instead of the traditional 800 numbers. Illinois Relay is available seven days a week, 24 hours a day. The relay operator speaks to the standard telephone user and types to the TTY user. There is no cost for the use of this service.

To save time in an emergency, callers should dial 9-1-1 or local emergency access numbers instead of placing the call through relay.

A small fee included in your monthly telephone service charge funds Illinois Relay and is required by state and federal law.

PUBLIC NOTICE

Geneseo Telephone Company

Geneseo Telephone Company hereby gives notice to all customers that effective July 1, 2018, basic Local Service rates will increase $2.00 per month per residential and business subscriber line.  This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504© of the Public Utility Act (PUA) of Illinois.

Henry County Telephone Company

The Access Recovery Charge (ARC) is a recovery mechanism implemented and monitored by the Federal Communications Commission (FCC).  Effective July 1, 2018, Henry County Telephone Company has qualified to remove this ($1.96) charge from all residential subscriber lines. Effective with your July 2018 bill the Local Service rate will increase $2.00 per month per residential and business subscriber line.  This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504© of the Public Utility Act (PUA) of Illinois.

Cambridge Telephone Company

The Access Recovery Charge (ARC) is a recovery mechanism implemented and monitored by the Federal Communications Commission (FCC).  Effective July 1, 2018, Cambridge Telephone Company has qualified to remove this ($2.67) charge from all residential subscriber lines. Effective with your July 2018 bill the Local Service rate will increase $2.00 per month per residential and business subscriber line.  This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504© of the Public Utility Act (PUA) of Illinois.

Cambridge Telcom Services

Cambridge Telcom Services hereby gives notice to all customers that effective July 1, 2018, basic Local Service rates will increase $2.00 per month per residential and business subscriber line.  This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504© of the Public Utility Act (PUA) of Illinois.