- Public Notices
- Acceptable Use Policy
- Open Internet Disclosures
- Required Notices
- LifeLine Assistance
- Affordable Connectivity Program
- Battery Backup Notice
NOTICE: Geneseo Telephone Company
Geneseo Telephone Company hereby gives notice to all customers that effective July 1, 2023, basic Local Service rate will increase $0.35 per month per residential and business subscriber line. This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504(c) of the Public Utility Act (PUA) of Illinois.
The New 861 Area Code is Coming to the Illinois 309 Area Code Region
To ensure a continuing supply of telephone numbers, the Illinois Commerce Commission has approved an all-services overlay for the 309 area code. The 309 area code serves the west-central portion of the state, including all or part of Bureau, Dewitt, Fulton, Hancock, Henderson, Henry, Knox, Marshall, Mason, McDonough, McLean, Mercer, Peoria, Rock Island, Schuyler, Stark, Tazewell, Warren, Whiteside, and Woodford counties. The 309 area code serves cities and communities such as Bloomington, Canton, East Moline, East Peoria, Galesburg, Macomb, Moline, Normal, Pekin, Peoria, and Rock Island, as well as many other smaller communities. The new 861 area code will serve the same geographic area currently served by the 309 area code.
What is an Area Code Overlay?
An overlay is the addition of another area code (861) to the same geographic region as an existing area code (309). The overlay does not require you to change your existing area code or phone number, or how you dial your calls. You will continue to dial the area code and phone number for all local calls, as you do today, within and between the 309 and 861 area codes.
Who is affected and when does the new 861 area code become effective?
Beginning February 24, 2023, customers in the 309 area code region may be assigned a number in the new 861 area code when they request new service or an additional line. Customers receiving the 861 area code will be required to dial the area code and phone number for all local calls, just as customers with telephone numbers from the 309 area code do today.
What will you need to do?
Customers in the overlay region should:
- Continue to dial 10 digits for all local calls, including calls within the same area code.
- Continue to identify your telephone number as a 10-digit number, and include the area code when giving the number to friends, family, business associates, customers, etc.
- Ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 861 area code as a valid area code and continue to store or program telephone numbers as 10-digit numbers. Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.
- Check items such as your website, personal and business stationery, printed checks, advertising materials, contact information, and your personal or pet ID tags to ensure the area code is included.
What will remain the same?
- Your telephone number, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the overlay.
- What is a local call now will remain a local call.
- You will continue to dial 10 digits for local calls within and between the overlay area codes, and 1+10 digits for long distance calls.
- You can still dial just three digits to reach 911 and 988, as well as 211, 311, 411, 511, 611, 711 or 811 if those are currently available in your community.
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please contact Geneseo Communications via email at email@example.com or call our office anytime Monday – Friday, 8am to 4pm at 1.800.852.3611 or 309.944.2103. You may also visit the Illinois Commerce Commission website at https://www.icc.illinois.gov/programs/Area-Codes.
Terms and Conditions
Acceptable Use Policy
You may use your account for communications, research, public relations, education, and entertainment. This statement describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
We also strongly suggest to all of our subscribers a routine maintenance schedule that includes frequent anti-virus updates and operating system patches. Internet users regardless of the platform are vulnerable to viruses and other types of malicious code and exploits. Any account may be suspended immediately upon receipt of an abuse complaint regarding Spam (unsolicited commercial E-mail) or the sending of E-mail which contains virus or other malicious code. An account may also be suspended immediately for Internet Worm, Trojan, or Back Door activity even though the person in question has no knowledge of the infection being present.
The ultimate responsibility for maintaining the security of your computer or local network is yours.
These drastic measures are necessary to protect our network integrity and prevent the spread of these malicious programs to other users.
We expect you to:
- Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet
- Respect the ownership of information including copyright and license agreements **
- Be courteous in your use of the Internet and network resources
- Respect the opinions of others and their right to voice those opinions
- Respect the culture and civility of communication and discourse on or through the Internet
Our services may enable you to access Content that is protected by copyrights, trademarks, intellectual property rights, and other proprietary rights (“Rights”) of independent third parties who make such Content available on the Internet. As a subscriber, you agree not to upload, post or transmit Content that is subject to another party’s Rights without the other party’s express permission. Such uploading, posting or transmitting may result in termination of your account and possible civil or criminal liability. If you believe your work has been unlawfully copied and is accessible via our services, you may provide notice be email at firstname.lastname@example.org or by calling 309.944.2103. The notice must include: (1) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (2) a description of the copyrighted work that has allegedly been infringed, including the location (i.e. web site address) of such copyrighted work; (3) A description of the allegedly infringing material and the location (i.e. web address) of such material; (4) your address, telephone number and e-mail address; (5) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
Infringement claims submitted via E-Mail should be directed email@example.com.
The Digital Millennium Copyright Act, Title 17 U.S. Code Section 106(3)-(4) and The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. 1030 are two laws that, as an Internet Service Provider, we are obligated to comply with and address our customer’s violation(s) of. Violations of the above laws are found and tracked by IP address. A violation, either intentional or unintentional, can be in form of a ‘network abuse’ complaint OR a ‘copyright infringement’ complaint. We enforce a four-strike rule, the first two strikes will generate a ‘warning’. On the third strike, your account will be suspended for up to 15 days. A fourth strike will result in permanent removal of your account.
If you receive a notice from us stating that we have received notice that you allegedly engaged in copyright infringement, you may submit a written counter notice to us at Geneseo Communications, 111 E. First Street, Geneseo, IL 61254. This counter notice must contain: (1) your physical or electronic signature; (2) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (3) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification of the material to be removed or disabled; and (4) your name, address and telephone number along with a statement that you consent to jurisdiction in the Federal District Court of the judicial district in which your physical address is located and that you will accept service of process from either the person who provided the notice of claimed infringement to us or an agent of that person.
You may not use your account:
- For any purpose which violates US federal or state laws
- To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
- To transmit threatening, obscene, or harassing materials
NETWORK INTEGRITY OR EFFICIENCY
You may not use your account:
- In a manner that precludes or significantly hampers its use by others
- To send messages likely to result in the loss of recipients’ work or systems
- To send or respond to “chain letters”
- To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
- To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
You must be courteous in your use of the Internet. Please:
- Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
- Respect the legal protection provided b
y copyright and license to programs and data.
- Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
- Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
- Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
- Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
We are committed to protecting your privacy. We only collect information required to bill your account, information required to provide you service, and information required to monitor the performance of our systems. From time to time, we may use your information to inform you of new products, service changes and other information related to service offered by us. We do not disclose any of your personally identifiable information such as but not limited to email name, email messages, billing address or usage information to any third parties except as required to provide you service or by legal or law enforcement directives.
Many networks, sponsored by government or educational institutions, still have stringent restrictions on commercial use. While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information. You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions. Unsolicited advertising is not acceptable. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.
Failure to abide by the terms of this Acceptable Use Policy may result in termination of your service at our sole discretion. If we terminate your service for failure to abide by the terms of our Acceptable Use Policy, you will not receive any refund of any payments made to us as of the date of termination.
Terms and Conditions
- Access to the Internet or other applicable data networks is non-transferable. Use of Geneseo Communications Internet Access is expressly limited to Customer and Customer’s immediate family or direct employees. The sharing or resale of Internet/Data access is strictly prohibited and shall be cause for immediate termination of service.
- Customer is responsible for all equipment and software necessary to connect to Geneseo Communications Internet Services.
- Customer agrees to use the service in a manner consistent with any and all applicable laws.
- Use of Geneseo Communications Internet Services for unsolicited advertising is prohibited.
- Customer is responsible for all use of account(s) and confidentiality of password(s). Geneseo Communications Internet Services will suspend access or change access to Customer’s Account(s) immediately upon notification by Customer that a password has been lost, stolen or otherwise compromised.
- Customer’s use of Geneseo Communications Internet Services constitutes Customer acceptance of Terms and Conditions.
- Customer is responsible for all local or long-distance telephone charges for connecting directly to Geneseo Communications Internet Services or indirectly via an intermediate access provider.
- Customer agrees to pay Geneseo Communications Internet Services all charges relating to use of Customer’s Account(s).
- Sales and use taxes, and all other applicable taxes and levies which are applicable to the provision of services shall be borne by Customer, regardless of whom the taxes and levies are or were imposed upon.
- Geneseo Communications Internet Services reserves the right to change prices on 30 days’ notice.
- All invoices are due upon receipt and payable within thirty (30) days unless other arrangements have been made in advance.
- Geneseo Communications Internet Services reserves the right to suspend access to service for Customer’s Account(s) upon an indication of credit problems including delinquent payments. A reconnection charge will apply after payment of any outstanding balance.
- Information available on Geneseo Communications Internet Services is the property of Geneseo Communications Internet Services. Customer shall not redistribute, reproduce, or commercially exploit such information without express written permission of its owner.
- Customer submitting information owned by Customer for publication on Geneseo Communications Internet Services grants Geneseo Communications Internet Services non-exclusive permission to distribute the information product worldwide. Customer retains all rights Customer may have to such information.
Geneseo Communications Internet Services are provided on an “as is, as available” basis. Geneseo Communications Internet Services disclaims any and all warranties with regard to the services (whether express or implied), including without limitation
- any implied warranties of merchantability, fitness for a particular purpose, infringement or title
- any warranty of quality, functionality, operability, use or performance of the services
- any warranty of the accuracy, completeness or validity of the data or information communicated through the services
- any warranty of the continuous availability of the services, or that the services will be uninterrupted or error free.
LIMITATIONS OF LIABILITY
Under no circumstances and under no legal theory (whether tort, contract or otherwise) shall Geneseo Communications Internet Services be liable for any indirect, special, incidental or consequential damages whatsoever (including, without limitation, damages for business interruption, computer failure or malfunction, loss of profits, goodwill or information, or any other pecuniary loss or damage) arising out of or relating to Geneseo Communications Internet Services (including, without limitation, use or inability to use the services), even if Geneseo Communications Internet Services has been advised of the possibility of such damages.
Under no circumstances shall Geneseo Communications Internet Services cumulative liability to customer exceed the service charges paid by customer to Geneseo Communications Internet Services for the services during the six (6) months immediately preceding the event for which liability is claimed.
- Geneseo Communications Internet Services is not responsible for any damages or injuries arising from Customers use of Geneseo Communications Internet Services or inability to use Geneseo Communications Internet Services.
- Geneseo Communications Internet Services is not responsible
for undelivered e-mail. There is no guarantee of message receipt or delivery. Return receipts may be requested, but there is no guarantee that the recipients e-mail system will honor such requests.
- Geneseo Communications Internet Services is not obligated to store the contents of Customer’s e-mail messages and is not obligated to produce copies of e-mail messages to Customer.
- Geneseo Communications Internet Services is not responsible for Customer’s personal files residing on Geneseo Communications Internet Services system. Customer is responsible for independent backup of all such data. If Customer exceeds the published space limitation for personal files (Web space, e-mail, FTP, etc.), Geneseo Communications Internet Services will notify the Customer via e-mail to reduce the file storage space. If Customer fails to reduce the storage space within the specified time period, Geneseo Communications Internet Services reserves the right to delete files from the Customer’s personal space without further notice.
- Customer is hereby warned that some sites accessible via Geneseo Communications Internet Services allow posting, viewing, retrieval, and/or electronic mailing of materials that may be considered obscene, offensive, inaccurate, incomplete, defamatory, harmful or objectionable. Geneseo Communications Internet Services is not responsible for Customer’s inadvertent or deliberate access to such material and cannot prevent access of such materials.
- Geneseo Communications Internet Services reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered.
- Geneseo Communications Internet Services reserves the right to delete Customer’s personal files which have not been accessed for more than one (1) month.
- Customer understands that Geneseo Communications Internet Services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that it may not receive advance notification of any such interruption of service.
- Geneseo Communications Internet Services shall not be liable for any delay in or failure to perform the services caused by circumstances entirely beyond its control such as those occasioned by acts of God or other causes or which it could not have reasonably foreseen or any other cause which similarly impedes the providing of service.
- Geneseo Communications Internet Services reserves the right in its sole discretion to delete any information entered into Geneseo Communications Internet Services computer systems by Customer. Geneseo Communications Internet Services and its authorized representatives shall have the right, but shall not be obligated, to edit publicly viewable information.
- Customer hereby agrees that any material submitted for publication on Geneseo Communications Internet Services through Customer’s Account(s) does not violate or infringe upon any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene, objectionable, or libelous.
- Geneseo Communications Internet Services, at its sole judgment, may immediately suspend Customer’s access to the service upon any breach of any of the Terms and Conditions by Customer, including, but not limited to, refusal or failure to pay for services provided or disruptive online behavior.
- Geneseo Communications Internet Services reserves the right to terminate access to service for any Customer Account(s) which have been inactive for six (6) months or longer.
- Geneseo Communications Internet Services may modify these Terms and Conditions at any time.
The following disclosure describes the network practices, performance characteristics and commercial terms for Geneseo Communications and its subsidiaries pursuant to the Federal Communications Commission’s Open Internet Transparency requirements.
Network Management Practices
I. Congestion Management and Application‐Specific Behavior
Geneseo Communications does not block, throttle, shape, limit, prioritize, or control individual internet usage except in cases of abuse mitigation. Geneseo Communications adheres to guidelines set forth by Congress and the FCC for network openness and interconnection. All Geneseo Communications consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions. Geneseo Communications does not use traffic shaping equipment except in cases of abuse mitigation. No traffic shaping equipment is used to discriminate against nor preclude any legal use of other provider equipment or services.
II. Device Attachment Rules
Any standard computer or internet access device is permitted to the extent it does not cause a degradation of internet traffic within the network or to others. Geneseo Communications reserves the right to set additional standards and rules as warranted.
Security measures that would monitor end user real time usage have not been adopted. It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information. Geneseo Communications does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance. In order to protect our customers, Geneseo Communications may block ports that are known to be used for DDOS/DOS, virus and other malicious activities, or to steal a user’s information.
I. Service Description
Geneseo Communications Internet service is provided as a “best effort” service, and we have provisioned your service to meet the maximum speeds as advertised. However, internet usage can be affected by many variables across multiple networks, and the usage that customers experience may be lower than the maximum speed it is provisioned for. Speeds listed are “up to” a specific level based on the service to which a customer subscribes. The actual speed that a customer will experience while using the internet depends upon a variety of conditions, many of which are beyond the control of an internet service provider. These conditions include but are not limited to:
- Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any malicious software such as but not limited to malware and viruses
- Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations and interference
- The distance packets travel between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission
- Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors
- The performance of the customer’s modem/router
It is Geneseo Communications intent to provide network performance at 90% of advertised speeds, 90% of the time. You may test your actual speed at any time by going to the following link: http://geneseo.speedtestcustom.com . Individual internet data services are described in additional detail in the “Internet
” section of this webpage.
Performance Characteristics ‐ Speed
|Service||Technology||Advertised Speeds||Actual Speeds Average|
|2 Mbps||ADSL/VDSL||2 Mbps Download, 1 Mbps Upload||2.15 Mbps Download, 1.28 Mbps Upload|
|4 Mbps||ADSL/VDSL||4 Mbps Download, 1 Mbps Upload||4.15 Mbps Download, 1.28 Mbps Upload|
|10 Mbps||ADSL/VDSL||10 Mbps Download, 1 Mbps Upload||10.06 Mbps Download, 1.28 Mbps Upload|
|16 Mbps||ADSL/VDSL||16 Mbps Download, 1 Mbps Upload||15.88 Mbps Download, 1.28 Mbps Upload|
|24 Mbps||ADSL/VDSL||24 Mbps Download, 1 Mbps Upload||23.89 Mbps Download, 1.28 Mbps Upload|
|25 Mbps||Fiber to the Home||25 Mbps Download, 25 Mbps Upload||24.76 Mbps Download, 25.31 Mbps Upload|
|50 Mbps||Fiber to the Home||50 Mbps Download, 50 Mbps Upload||49.76 Mbps Download, 50.31 Mbps Upload|
|80 Mbps||Fiber to the Home||80 Mbps Download, 80 Mbps Upload||79.75 Mbps Download, 80.88 Mbps Upload|
|100 Mbps||Fiber to the Home||100 Mbps Download, 100 Mbps Upload||99.79 Mbps Download, 100.11 Mbps Upload|
|250 Mbps||Fiber to the Home||250 Mbps Download, 250 Mbps Upload||249.72 Mbps Download, 250.10 Mbps Upload|
|1000 Mbps||Fiber to the Home||1000 Mbps Download, 1000 Mbps Upload||999.86 Mbps Download, 1000.89 Mbps Upload|
Performance Characteristics – Latency /Packet Loss
|Service||Technology||Advertised Speeds||Expected Latency||Actual Average Latency||Expected Packet Loss||Actual Average Packet Loss|
|2 Mbps||ADSL/VDSL||2 Mbps Download, 1 Mbps Upload||50 ms||29 ms||1% or less||Less than 1%|
|4 Mbps||ADSL/VDSL||4 Mbps Download, 1 Mbps Upload||50 ms||29 ms||1% or less||Less than 1%|
|10 Mbps||ADSL/VDSL||10 Mbps Download, 1 Mbps Upload||50 ms||29.33 ms||1% or less||Less than 1%|
|16 Mbps||ADSL/VDSL||16 Mbps Download, 1 Mbps Upload||50 ms||28 ms||1% or less||Less than 1%|
|25 Mbps||ADSL/VDSL||25 Mbps Download, 1 Mbps Upload||50 ms||28.67 ms||1% or less||Less than 1%|
|25 Mbps||Fiber to the Home||25 Mbps Download, 25 Mbps Upload||20 ms||10.01 ms||1% or less||Less than 1%|
|50 Mbps||Fiber to the Home||50 Mbps Download, 50 Mbps Upload||20 ms||10.67 ms||1% or less||Less than 1%|
|80 Mbps||Fiber to the Home||80 Mbps Download, 80 Mbps Upload||20 ms||8.67 ms||1% or less||Less than 1%|
|100 Mbps||Fiber to the Home||100 Mbps Download, 100 Mbps Upload||20 ms||8.67 ms||1% or less||Less than 1%|
|250 Mbps||Fiber to the Home||250 Mbps Download, 250 Mbps Upload||20 ms||7.33 ms||1% or less||Less than 1%|
|1000 Mbps||Fiber to the Home||1000 Mbps Download, 1000 Mbps Upload||20 ms||6.21 ms||1% or less||Less than 1%|
Please note that many speed check servers do not provide accurate results. Throughput and Latency measurements are an average of readings taken from our upstream providers.
II. Impact of Specialized Services
Geneseo Communications does offer specialized services such as VOIP. VOIP is provided over the same broadband connection as the high‐speed internet connection.
Individual internet data service pricing is listed in the “Bundles” and “Internet” sections of this website. A one‐time $30.00 connection fee is required to initiate new service for high-speed and/or Telephone service subscribers. In some cases, an upfront equipment and/or installation feemay also be required. A modem is required for Internet service. Customers may provide their own modem for copper delivered service or purchase one from Geneseo Communications. A Geneseo Communications Modem/Router is required for fiber delivered service. Modems available for purchase from Geneseo Communications are listed on our website. Modems purchased from Geneseo Communications have a one year ‘limited’ warranty from the date of purchase. Phone and electrical surge protectors are strongly suggested.
II. Privacy Policies
Geneseo Communications does not share any internet usage information with any outside agency, including copyright holders or their agents, or for other law enforcement or national security needs; unless requested by court subpoena or other lawful means.
III. Redress Options
You may call Customer Service/Repair at 1‐800.852.3611 if you have any questions or difficulties with your Geneseo Communications service.
Your Billing Rights and Responsibilities
Your phone company is committed to following the rules set by the Illinois Commerce Commission (ICC) in its delivery of service, billing and guidelines for payments. Copies of these rules are available from the ICC.
ESTABLISHING SERVICE-To begin service, contact us at 309-944-2103 or 1-800-852-3611. Please be prepared to provide the following information: Your full name and street address where you want service, including apartment number if you have one. How you would like your name listed in the next edition of the telephone directory. Credit information including employment or sources of income.
New basic local exchange service must be installed within 5 business days unless otherwise requested by the customer. If this standard is not met, the customer will be given a credit equal to 50% of the normal installation charge. If this standard is not met by the 10th business day following the original installation date, the customer will be given a credit equal to 100% of the normal installation charge.
Credit and Deposit Information: We have the right to charge a deposit under the following conditions: if you cannot provide satisfactory credit information, if you failed to pay a prior bill with us, if you have not previously had a service in your name.
Billing: Telephone bills are issued monthly and are due within 21 days from the billing date.
Service Interruption Credit: If basic local exchange service has been interrupted and remains out for more than 24 hours after we receive notice, we will make an appropriate adjustment. Adjustments are based on the number of days a customer is out of basic local exchange service.
Bill Payment: If within any 12 month period we receive more than 2 payments returned for non sufficient funds, we may place you on a cash-only payment basis.
Termination of Service: We have the right to terminate service for any of the following: Nonpayment of a bill, Nonpayment of a deposit or refusal to pay increased amount, Default on a deferred payment agreement, Not allowing telephone company employees access to company owned equipment after they have made a request to do so. If we disconnect your service, we will mail a Final Notice before service is shut off.
Exemptions: Neither the rules nor credits listed in this section apply if the violation of a service quality standard occurs as a result of: Negligent or willful acts of the consumer, A malfunction of customer owned telephone equipment or inside wiring, whether or not the customer has an inside wire maintenance plan, An emergency situation, The inability to gain access to customers premise due to customer missing the appointment, A customer request to change an already scheduled appointment, The customer refusing repair staff access to premises, The lack of facilities at a geographically remote location.
Dispute Resolution: If you have a question about your bill, please contact us. If a solution is not satisfactory, you have the right to contact the ICC’S Consumer Services Division.
Formal Complaints: If we are unable to reach an agreement with you on a disputed issue, you have the right to file a complaint with the ICC.
Scheduled Appointments: If we fail to meet a scheduled appointment for installation or repair of basic local service, a $50 credit per missed appointment will be issued. It does not apply if the telephone company gives the consumer ICC defined notice of the inability to keep the appointment, regardless of reason. Additionally, should the service technicians meet a scheduled appointment but the customer is not available or unwilling to accept service, a $50 service charge will apply. This charge does not apply if the customer gives the telephone company 24 hour notice of their inability to keep the scheduled appointment.
FEDERAL UNIVERSAL SERVICE CHARGE…The Federal Communications Commission (FCC) mandates all telecommunications carriers to pay into a federal program called the Universal Service Fund (USF). This fund helps provide affordable telecommunications services for low income customers and for customers living in rural areas that are expensive to serve. It also provides discounts on Internet access for eligible schools, libraries, and rural health care providers.
The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.
Every telecommunications carrier in the industry must contribute to the USF. Like other carriers, we recover our USF contributions from customers. The recovery charges, listed on your bill as Federal Universal Service Charge, enable us to recover your USF expenses and are intended to simply cover our costs.
The FCC requires all carriers that recover their contributions from customers with line item charges to use the FCC’s prescribed contribution factor. As a result, we compute these charges using the FCC’s factor. The FCC may change the contribution factor quarterly.
LEARN HOW YOU CAN HELP ELIMINATE THE DIGITAL DIVIDE… The Digital Divide Elimination Fund Program is created as a special fund in the State Treasury to enhance digital service. All money in the fund shall be used by the Commission to fund the construction of facilities within communities throughout Illinois. The Illinois Department of Commerce and Community Affairs will issue grants to various communities based upon their needs.
DO-NOT-CALL REGISTRY REDUCE TELEMARKETING CALLS…. You may register your residential number(s) free. You must call from the number you wish to register. Your number(s) will remain on the Do-Not-Call list for 5 years.
PAY-PER-CALL RESOLUTION…Pay per call charges apply to any completed call using an abbreviated dialing code such as 900 or 976 exchange codes. The caller pays a per call or per time interval charge in addition to the charge for transmission of the call.
YOU HAVE 60 DAYS from the date on the bill to dispute a pay per call billing error. You have the right to withhold payment of the disputed charge during billing error review. No collection activity for disputed pay per call charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, your telecommunications carrier or the information
provider may proceed with outside collections against your account for non-payment of these charges.
YOUR LOCAL AND LONG DISTANCE services cannot be disconnected for non payment of these charges. Failure to pay legitimate pay-per-call charges may result in involuntary blocking of your access to these types of services.
VOLUNTARY BLOCKING of access to pay-per-call charges is available upon request from your local telephone company.
ILLINOIS RELAY SERVICE HELPS US COMMUNICATE…Reach out with relay…The Illinois Telecommunications Access Corporation (ITAC) administers and manages Illinois Relay on behalf of all local telephone companies in Illinois
Relay allows people who are deaf, hard of hearing or speech impaired and use a TTY to communicate with people who use standard telephones. A standard telephone user calling a TTY user and TTY user calling a standard telephone user, now has the option to dial a convenient three digit number, 711, to reach Illinois Relay instead of the traditional 800 numbers. Illinois Relay is available seven days a week, 24 hours a day. The relay operator speaks to the standard telephone user and types to the TTY user. There is no cost for the use of this service.
To save time in an emergency, callers should dial 9-1-1 or local emergency access numbers instead of placing the call through relay.
A small fee included in your monthly telephone service charge funds Illinois Relay and is required by state and federal law.
LIFELINE is a program established to help pay the monthly charge for local telephone or broadband service. This federally funded program is available to qualified low income consumers. If the qualifying low income consumer voluntarily elects toll blocking while initiating LIFELINE service, a deposit is not required. LIFELINE will support stand-alone broadband service as well as bundled voice and data service packages. One benefit per household.
WHO IS ELIGIBLE FOR THIS PROGRAM?…To be eligible for this program you must be a recipient of one of the following: SNAP, Medicaid, Veterans Pension, Supplemental Security Income (SSI), HUD Federal Public Housing Assistance, Tribal, along with income-based eligibility.
WHERE CAN I APPLY FOR THE LIFELINE PROGRAM?….For additional information or enrollment, contact our business office at 309-944-2103 or 1-800-852-3611, or online at checklifeline.org/lifeline.
HOW CAN I HELP?… UTSAP (Universal Telephone Service Assistance Program) was created in February 1993 to help low income households in Illinois obtain phone service. UTSAP is administered by the Universal Telephone Assistance Corporation (UTAC), a not-for-profit corporation consisting of all local telephone companies in Illinois. Since March, 1993, UTAC has been soliciting voluntary contributions to support UTSAP. With your help, UTAC can continue to provide assistance to low income households. Contact our office at 309-944-2103 or 800-852-3611, or send a one time contribution directly to UTAC
AFFORDABLE CONNECTIVITY PROGRAM
You may be eligible for up to $30 off your internet service!
Geneseo Communications is committed to supporting our communities and keeping everyone connected through our fast, affordable internet. We are proud to support the Federal Communications Commission’s Affordable Connectivity Program (ACP) to help qualifying households pay for internet service.
Visit the Affordable Connectivity Program website for more information.
How much is the benefit?
Eligible households will receive a credit of up to $30 a month towards their internet service, only one benefit is available per household and is non-transferable (from one person to another). You may be enrolled in both the ACP and the Lifeline program.
Who is eligible for the AFFORDABLE CONNECTIVITY PROGRAM?
Customers can check to see if they qualify at AFFORDABLE CONNECTIVITY PROGRAM Benefit. One member of the household must meet one of the following criteria to participate:
- Has an income that is at or below 200% of the federal poverty guidelines.
- Participates in certain assistance programs, such as:
- VA Veterans Pension (Supplemental Income for Wartime Veterans)
- VA Survivors Pension
- Supplemental Nutrition Assistance Program (SNAP)
- Federal Public Housing Assistance
- Supplemental Security Income (SSI)
- Women, Infants and Children Program (WIC)
- Head Start (Income-Based)
- Bureau of Indian Affairs General Assistance
- Tribal Administered Temporary Assistance for Needy Families (Tribal TANF)
- Food Distribution Program on an Indian Reservation (FDPIR)
- National School Lunch Program (NSLP)
- School Breakfast Program (SBP)
- Federal Pell Grant
BATTERY BACKUP POWER CHOICES FOR OUR FIBER-TO-THE-HOME CUSTOMERS
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, today’s advanced Fiber-to-the-Home (FTTH) home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — we offer you the option of purchasing backup power for your home phones.
All FTTH customers now have the option to purchase either an 8-hour or 24-hour battery backup device.
Why do I need a backup battery?
With the investment in and deployment of fiber, the most advanced network available today, the one function that copper provided, that fiber cannot is line power. Copper-based telephone service continued functioning during a power outage because low-voltage power passed through the line, keeping the telephone operating. Today’s fiber technology is made of glass, which cannot carry low-voltage power across it. It is important you understand that your fiber telephone service will not function during a power outage without a battery backup option, removing the ability to make ANY calls, including emergency calls to 911.
Our backup batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.
Our battery backup options will only power your telephone service and do not provide power to any services other than telephone. Home security systems, medical monitoring devices, routers and other equipment will not run on a home telephone backup battery.
Purchase and Replacement Options
If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you.
Existing FTTH subscribers installed prior to 12-10-21
If your fiber service was installed prior to 12/10/21, Geneseo Communications provided an 8-hour battery backup system at no charge. This battery is provided at no cost to you for your use. If that existing battery fails to operate you will be required to pursue one of the below battery backup service options.
Battery Backup Service Options
Fiber-to-the-Home (FTTH) home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — We offer all FTTH customers several options in maintaining backup power to your fiber phone service.
Option 1: Take responsibility for power backup yourself
If you do not wish to purchase battery backup service from Geneseo Communications, you will be responsible for the power backup during an outage. If power backup is not important to you, you do not have to purchase anything, but you will not be able to call 911 during an outage.
Option 2: Purchase an 8-Hour Battery Backup Device
8-hour stand-by backup battery for voice is $74.99
The Battery backup is a Precision Power Desktop Pro UPS Model Number: PR1236DT-B
Option 3: Purchase a 24-Hour Battery Backup Device
24-hour stand-by backup battery for voice is $199.99
The Battery package is a Precision Power 36W Micro UPS Model Number: PP36L-12U. The battery is PS36L-EX(4INR19/662) Rechargeable Lithium-ion battery pack. You will need 2 batteries to allow for an approximately a 24-hour standby service for voice.
Option 4: Purchase a Battery Backup Device Elsewhere
You may choose to purchase a backup battery through a local retailer or on-line. Be sure to purchase the battery backup model that matches the type of modem you have. We have several different types of modems. If you do not know what type of modem you have, contact our office staff at 309-944-2103.
Instructions for Proper Care and Use of Your Backup Battery
Please follow the more detailed instructions included with your battery for proper use, storage, and care to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life.Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are rechargeable. They will not last forever and should be replaced every 10 to 15 years. Indicator lights on the power pack will display when the battery is depleted and must be replaced. See the instructions above for purchase and replacement options. You should also periodically, test your battery to verify both the operation of the backup battery and its condition.
Expected Backup Power Duration
Batteries are for a backup standby voice service. If you use the phone service on battery backup power, this will affect the hour left on the battery. Depending on which backup battery equipment you elect to purchase will dictate the standby power available. Backup batteries for 24 hours on standby power require two 12-hour batteries. If you feel that is not enough time, you may extend your standby power by purchasing an additional 12-hour battery at approximately $59.99.
Questions and Purchase Options
If you have any questions or simply want to purchase a backup battery through us, please call
309-944-2103, or send us an email at firstname.lastname@example.org. Our 8-hour standby backup battery package cost $74.99 and our 24-hour standby backup battery package cost approximately $199.99. Either option will be setup during the installation appointment, or it can be picked up in our office. If you do not feel comfortable installing your own battery backup, please call us to make an appointment, we would be happy to assist you. However, please note that there may be a charge for this service.
Backup Power FAQ
Why might I need backup power?
Line-powered traditional landline telephone service through copper wires typically continues to work during power outages, allowing you to call 911 in an emergency. However, newer alternatives – including fiber, and wireless – usually need backup power, such as a battery, to keep operating.
What does a backup battery do?
If you choose to buy a battery backup it will improve your chances of retaining telephone service for at least 24 hours during a power outage.
Where can I get a backup battery?
You can buy a battery from us or another vendor or purchase another source of backup power – such as an uninterruptible power supply or generator – to support your home voice service.
Do I have to get a backup battery?
No, but you should consider how you would call 911 and other emergency services during a power outage. One option is your mobile phone, which also requires a charged battery to function.
If I buy a backup battery, what am I responsible for?
You should test, monitor, and maintain it as instructed by the service provider or manufacturer.
Will my cordless phone work during a power outage?
Likely not. Cordless phones require their own power source and will not work during a power outage unless connected to an uninterruptible power source or unless your home is equipped with a generator.
What are my home voice service provider’s obligations?
When you first agree to purchase a new service that uses a technology that does not have its own power, we must:
- Inform you that phone service will not be available when the electricity goes out unless you have backup power.
- Offer you the option to buy a backup battery that would last for at least 24 hours when the power is out.
- Provide information to help you make an informed choice about whether to purchase backup power.
- Tell you how to properly use a backup battery – including how to test, monitor and maintain it – and tell you what would happen to your backup power under varying conditions.
What prior notice will I receive if my provider decides to change the network it uses to provide my service?
Service providers are not required by FCC rules to directly notify residential and non-residential retail customers of plans to retire the part of the copper networks that extend to the customers’ premises. However, because service providers will need access to their customers’ premises in order to install equipment necessary to provide service over non-copper lines, those providers will need to directly notify customers of any planned copper retirement in order to gain access to the customer’s premises.
What prior notice will I receive if my service will be affected?
Service providers must directly notify customers of plans to discontinue, reduce, or impair their service 30 days prior to the planned change.
You can file comments or objections to a planned discontinuance, reduction, or impairment of service. The notice from the service provider will include the deadline for filing comments or objections, and how to file them. The period for filing comments or objections is 15 days from the date of the notice.
What to Ask Your Provider
In most cases, you will not need to do anything; services and rates are not supposed to change because of a network transition. But if you are concerned about the telephone network you use, you can call your provider and ask about any transition plans. Some things you can ask include:
- Is my network transitioning from copper wire to fiber? If so, is just part of the network being replaced with fiber, or the entire network all the way to my house?
- Do you provide backup battery systems for your customers? If so, how much will I need to pay for these backup batteries, if anything?
- Are you switching to an all-IP network?
- If you are switching to an all-IP network, how will my service be affected?
- Will things like a fax machine or a home security system be able to operate with the new network?
Additional questions and answers about what you can expect from a copper-to-fiber tech transition include:
Can service providers change the network they use to provide my service without my consent?
Telephone service providers can replace their copper wire networks, but such a transition should not have any significant effect on your telephone services. If a service provider wants to stop or reduce the telephone service provided to existing customers or replace the existing service with a different type of service (like IP-based or wireless service), it must apply to the FCC for approval.
Will I be required to upgrade my service and pay for features I don’t want?
If you are an existing customer who only receives traditional telephone service, you cannot be required to subscribe to additional services, such as Internet access and television programming. If you only want traditional telephone service over the public switched telephone network, whether it is copper or fiber, the service provider must keep that option available to you unless it has obtained FCC authority to discontinue that service.
What has been done to prepare for these tech transitions?
The FCC authorized various experiments and launched data collection initiatives in 2014 to evaluate how customers are affected by technology transitions. Using service-based experiments, it examined the impact on consumers and businesses of replacing existing services with IP-based alternatives.
The FCC also sponsored targeted experiments and cooperative research to learn how new technologies can more effectively reach all Americans, including individuals with disabilities, and provided funding for rural broadband experiments to help the FCC understand what kinds of next-generation networks can best serve the needs of rural America.
How can I find information about tech transitions where I live?
Service providers generally maintain webpages related to changes to their networks. Additionally, they are required to file such notices with the FCC, and those notices may be found at https://www.fcc.gov/wireline-competition/general/section-251-wireline-network-changes. Certain states also require service providers operating in their jurisdiction to notify them when a transition is planned. If you think your network has undergone a transition and your provider did not communicate with you about that transition, you may wish to contact your state public utility commission to inquire about network changes taking place in your region. They may also be able to share information about alternative providers in your area. Contact information for your state public service commission can be found at www.naruc.org or in the blue pages or government section of your local telephone directory.