The Affordable Connectivity Program stopped accepting new applications and enrollments on February 7, 2024. The last fully funded month of the program is April 2024.

Important Notices


NOTICE: Geneseo Telephone Company
Geneseo Telephone Company hereby gives notice to all customers that effective July 1, 2023, basic Local Service rate will increase $0.35 per month per residential and business subscriber line. This notice is mandated by the Illinois Commerce Commission (ICC) pursuant to section 13-504(c) of the Public Utility Act (PUA) of Illinois.

The New 861 Area Code is Coming to the Illinois 309 Area Code Region

To ensure a continuing supply of telephone numbers, the Illinois Commerce Commission has approved an all-services overlay for the 309 area code. The 309 area code serves the west-central portion of the state, including all or part of Bureau, Dewitt, Fulton, Hancock, Henderson, Henry, Knox, Marshall, Mason, McDonough, McLean, Mercer, Peoria, Rock Island, Schuyler, Stark, Tazewell, Warren, Whiteside, and Woodford counties. The 309 area code serves cities and communities such as Bloomington, Canton, East Moline, East Peoria, Galesburg, Macomb, Moline, Normal, Pekin, Peoria, and Rock Island, as well as many other smaller communities. The new 861 area code will serve the same geographic area currently served by the 309 area code.

309 / 861 Area Code

What is an Area Code Overlay?

An overlay is the addition of another area code (861) to the same geographic region as an existing area code (309). The overlay does not require you to change your existing area code or phone number, or how you dial your calls. You will continue to dial the area code and phone number for all local calls, as you do today, within and between the 309 and 861 area codes.


Who is affected and when does the new 861 area code become effective?

Beginning February 24, 2023, customers in the 309 area code region may be assigned a number in the new 861 area code when they request new service or an additional line. Customers receiving the 861 area code will be required to dial the area code and phone number for all local calls, just as customers with telephone numbers from the 309 area code do today.


What will you need to do?

Customers in the overlay region should:

  • Continue to dial 10 digits for all local calls, including calls within the same area code.
  • Continue to identify your telephone number as a 10-digit number, and include the area code when giving the number to friends, family, business associates, customers, etc.
  • Ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 861 area code as a valid area code and continue to store or program telephone numbers as 10-digit numbers. Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.
  • Check items such as your website, personal and business stationery, printed checks, advertising materials, contact information, and your personal or pet ID tags to ensure the area code is included.


What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call.
  • You will continue to dial 10 digits for local calls within and between the overlay area codes, and 1+10 digits for long distance calls.
  • You can still dial just three digits to reach 911 and 988, as well as 211, 311, 411, 511, 611, 711 or 811 if those are currently available in your community.


Who may you contact with questions?

If you have any questions regarding information provided in this notice, please contact Geneseo Communications via email at wecare@geneseo.com or call our office anytime Monday – Friday, 8am to 4pm at 1.800.852.3611 or 309.944.2103. You may also visit the Illinois Commerce Commission website at https://www.icc.illinois.gov/programs/Area-Codes.

Privacy Policy

Geneseo Communications, Inc. has a duty to protect the confidentiality of your service information and is committed to respecting the privacy of our customers. We strive to provide a safe, secure customer experience. This privacy statement sets forth the privacy policy that applies to Geneseo Communications, Inc. and its customers.

From time to time Geneseo Communications, Inc. and its subsidiaries, change its service offerings and makes available additional features and services, which may enhance and augment the services to which you are already subscribed. In order for us to determine which customers may benefit from the new services and enhancements, we may use information about your account that is within our database, legally referred to as Customer Proprietary Network Information (CPNI). Use of this data will allow Geneseo Communications, Inc. and its subsidiaries to tailor our service offerings to your individual needs, and provide you with the information you need regarding innovative communication services or new communications technology and products.

Information Collection and Handling
Geneseo Communications, Inc. may request that you provide personal information, including your name, address, e-mail address, telephone number, credit card number, social security number, contact information, billing information and any other information from which your identity is discernible. We also gather or may gather certain information about your use of Geneseo Communications, Inc. products and services. There is also information about your computer hardware and software that is or may be collected by us. This information can include without limitation your IP address, browser type, domain names, access times and referring web-site addresses.

The information we gather at Geneseo Communications, Inc. will not be shared outside of the Company unless necessary to make improvements to our products and services through the use of consultants and vendors who will be contractually obligated to not further share this information. Geneseo Communications, Inc. will disclose information if legally required to do so, if requested to do so by a governmental entity or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or rights or property or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.

Geneseo Communications, Inc.’s web-site may contain links to other web-sites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you choose to link from our sites. We encourage you to review the privacy policies of those other web-sites so that you can understand the privacy of that web-site.

Our Use of Your Information
Geneseo Communications, Inc. uses the information we gather from you or when you visit our website, whether personal, demographic, collective or technical, for the purpose of operating and improving our service to you and notifying you of the products and services associated with providing you service that we offer. Geneseo Communications, Inc. may use your contact information in order to send you e-mail or other communications regarding updates at our web-site that relate to your service or products or services related to our service.

Geneseo Communications, Inc. does not disclose your personal information to third parties, or your combined personal and demographic information. Geneseo Communications, Inc. discloses information to companies and individuals we retain to perform functions on our behalf, such as consultants or vendors that help maintain our services. For example, third parties that host our web servers that analyze data or that process credit card payments. These third parties will have access to your personal information as necessary to perform their functions that aid Geneseo Communications, Inc.’s ability to provide service, but they may not share that information with any other third party.

Geneseo Communications, Inc. may disclose and transfer information to a third party who acquires all or a substantial portion of our business, whether such acquisition is by way of merger, consolidation or purchase of all or substantial portion of our assets.

How to make changes to your CPNI Election
You may review, correct, update or change your customer information at any time. Geneseo Communications, Inc. has put in place measures designed to secure your personal information from accident, loss and from unauthorized access, use, alteration or disclosure.

You have a right under federal law to protect the confidentiality of your account information and restrict the use of CPNI data, and we have a responsibility to protect your data. To restrict the use of your CPNI data, you must call our Customer Service team at 309.944.2103 or toll-free at 800-.852.3611 during regular business hours, or e-mail us at wecare@geneseo.com expressing your option to GRANT, DENY or WITHDRAWL use of your CPNI. Please include your name, your account number and a number where you can be reached. Your denial or approval for Geneseo Communications, Inc. and its subsidiaries to use this data will not affect the provision of any services to which you subscribe. Your approval or denial of approval for the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial.

Privacy Policy Standards
If Geneseo Communications, Inc. decides to materially change our privacy statement, we will post those changes through a prominent notice to the Geneseo Communications, Inc. website so that you will always know what information is being gathered and how that information might be used.

If at any time, you have questions or concerns about this privacy statement or believe that we have not adhered to this privacy statement, please feel free to call us 309.944.2103 and speak to one of our Customer Service Specialist. Geneseo Communications, Inc.’s representatives will promptly answer your question or resolve your problem.

Terms and Conditions

Geneseo Communications and its affiliates (hereafter “Company”: “we” or “us”) and the customer whose name and address appear on the Service Agreement (hereafter “Customer”, “you” or “your”) enter into this agreement whereby we will provide you those services listed on the Service Agreement or any other services purchased by you from us (“Broadband Services”) and you agree to pay our current fees and rates for those Broadband Services. We may change our fees and rates for the Broadband Services, from time to time, without notice to you. By signing the Service Agreement, you agree to the Terms and Conditions, which is incorporated by reference, and collectively within the Service Agreement. You agree to receive any or all notices and disclosures we send to you online or through other electronic means.

Term, Billing, Payment, and Fees
These are specified on the Service Agreement; you will be billed monthly in advance for the Broadband Services. In addition, installation, set up, or construction charges may apply. It is a requirement of service that you sign up for automatic credit card payment and that we provide invoices to you electronically. You must provide Geneseo Communications and its affiliates with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and report all changes to this information to Geneseo Communications, and its affiliates within 30 days of the change. You are responsible for any charges to your account including any taxes or surcharges. If you have questions regarding charges to an account, you should contact Geneseo Communications Customer Service Department at (800) 852-3611. If the card information on file is revoked and payments cannot be processed, we may discontinue some or all of your Broadband Services until payment is received. In the event that we disconnect your Broadband Services for nonpayment, you may be required to pay a reconnection fee.

Service cancellation
A non-refundable Service Processing Fee of $25 will be charged to the account when service is removed. There are no refunds for rendered Broadband Services. If you voluntarily terminate your service with us and you have paid us in advance for Broadband Services not yet rendered by us, then, after receiving a final invoice from us, you may request a refund equal to the credits listed on your final invoice. All such refunds are subject to the following conditions: your account must be current; all equipment provided to you by us must be returned to us in proper working condition; all requests for a refund must be made within sixty (60) days of the date you receive a final invoice from us; and all requests for a refund must be made to our customer service department at 1-800-852-3611.

We will install equipment in and around your residence. This equipment may include, but is not limited to, a Network Interface Device (“NID”), cabling (collectively the “Equipment”). All Equipment is our property. You agree that you will not move any of the Equipment to another location outside your residence either temporarily or permanently. You are responsible for the care and maintenance of the Equipment located at your residence. You agree not to modify the Equipment in any way. If any of the Equipment is damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected Equipment. When you cease being a customer or move from your current location, you are responsible for returning the Equipment to us within 5 days of termination, with the exclusion of any wiring or Equipment located outside your residence. Un-returned or damaged equipment is subject to chargeback against your credit card on file. You agree that you are responsible for the cost of the commercial electric service required to operate the NID.

Installation; Access to Premises
You hereby authorize us and/or our contractors to enter your residence during normal business hours, or by appointment, to install, inspect, maintain, replace, or remove the Equipment. You also grant us the right to enter onto your property at all reasonable times, even if you are not present, to install, inspect, maintain, replace or remove any of the Equipment located outside your residence. We are not responsible for the operation, maintenance and repair of your television, computer or any other device owned by you to which we establish a connection. You may not install any device or equipment to our inside wiring or Equipment that will impair the integrity of our Equipment or network. You agree that we will have no liability for any lost wages and expenses you may incur as a result of any present or future work to be performed by us or any appointment made to perform present or future work. If you are not the owner of the residence or other premises upon which our Equipment or Broadband Services are to be installed, you warrant that you have obtained the consent of the owner of the premises for our representatives to enter the premises for the purposes described in this section. You agree to indemnify and hold harmless the Company, its affiliates and their representatives from and against any claims of the owner of the premises arising out of the performance of this Agreement.

Limitation of Liability and Indemnification

Service Availability and Promotions
We reserve the right to change any aspect of a Broadband Service offering. Without limiting the foregoing, such changes may include pricing, service features, and customer eligibility requirements. Some of our services are not available in all markets. From time to time, we may offer promotions, such as price discounts or service upgrades. Promotions may be strictly limited and subject to change with respect to length, market and circumstances offered. Such promotions may not be available to all customers. Some promotions may require credit qualification. In such cases you authorize company to investigate your financial responsibility and creditworthiness (including, without limitation, acquiring credit reports and histories) and to report any payment defaults to credit reporting agencies. Such credit checks may require you to provide company with full name and current service address. Under the Fair Credit Reporting Act, you have the right to notify company in the event that you believe we have reported inaccurate information about your account to any credit reporting agency. You may do this by notifying us at the Customer Service E-mail of wecare@geneseo.com. Please include in any such notice your name and account number; your service address; and a description of why you believe we have reported inaccurate information about your account to any credit reporting agency.

High Speed Internet Services
To the extent you receive high speed Internet service from us; you agree to abide the following terms and conditions. You understand that all speed and throughput levels for our Internet services stated in the Service Agreement are “up to” levels and represent the higher end of the ranges of speed and throughput you can expect to receive from our Internet service. Because there are many factors outside of our control, including, but not limited to, your computer configuration, that may affect the speed of your Internet service, connections on wireless devices vary due to interference, obstructions within your premise, or type of device being used, we do not guarantee that our Internet service will perform at any speeds or throughput levels. Data Allotments may apply, if, in our sole judgment, you are uploading and/or downloading a significant amount of data, we reserve the right to impose a reasonable usage based charge and/or change your subscription to a higher Internet service package as a condition of continuing service with us.

Acceptable User and Privacy Policy Guidelines
These can be found under Privacy Policy on this site. You agree to read and abide by our AUPP. You understand and acknowledge that we reserve the right to restrict any content or services that may otherwise be available through your Internet connection if we determine, in our sole judgment, that: such content is illegal; or our network or business is put at risk by such content.

Cooperation with Law Enforcement
If, in our sole and reasonable judgment, we believe you are using any of our Broadband Services for an illegal purpose, you acknowledge and agree that we may provide information about your usage to proper legal authorities for investigation and prosecution. You also agree that we may forward information about you and your use of the Broadband Services in response to law enforcement requests, subpoenas, court orders or similar requests when we reasonably determine that the disclosure of such information is appropriate and warranted under the circumstances. You are normally responsible for maintaining any inside wiring installed within your premises.

Tech Protect is required to receive our services for a monthly fee of $9.95. Tech Protect covers any service call or repair to any Geneseo, Cambridge or Henry County Communications company owned equipment necessary to deliver your high-speed fiber or fixed wireless internet service, including existing inside or outside wiring. If it is our equipment or our wiring, inside or outside your home or business, we will fix or replace it, subject to the following: a. Excludes customer owned equipment, b. Company owned equipment that is willfully damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected equipment, c. Installation and/or reactivation charges are not included in Tech Protect.

Geneseo Communications and its affiliates strive to provide quality products and services as well as prompt customer care solutions. For customer care please contact Geneseo Communications via email at wecare@geneseo.com or call 1-800-852-3611 anytime Mon – Fri – 8am to 4pm. If Geneseo Communications does not resolve your complaint, the service may be subject to state regulation. Iowa customers may request assistance from the Iowa Utilities Board, 350 Maple Street, Des Moines, Iowa 50319-0069, 515.281.3839 or toll free 1.877.565.4450 or email iubcustomer@iub.state.ia.us.

Service exclusions
Any damage caused by an “Act of God” (earthquake, flood, acts of war, fire, lightning, wind or fire); gross or intentional damage caused by you to the inside wiring; damage to our Equipment; any wiring you install; repair or replacement of any of your equipment; any wiring issues that existed prior to the date we installed the Broadband Services at your premises.

Term of Agreement
Continued use of the Services constitutes acceptance of this Agreement and any future versions. If you are dissatisfied with the Services or any related terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the Services and terminate your account.

Acceptable Use Policy

You may use your account for communications, research, public relations, education, and entertainment. This statement describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We also strongly suggest to all of our subscribers a routine maintenance schedule that includes frequent anti-virus updates and operating system patches. Internet users regardless of the platform are vulnerable to viruses and other types of malicious code and exploits. Any account may be suspended immediately upon receipt of an abuse complaint regarding Spam (unsolicited commercial E-mail) or the sending of E-mail which contains virus or other malicious code. An account may also be suspended immediately for Internet Worm, Trojan, or Back Door activity even though the person in question has no knowledge of the infection being present.

The ultimate responsibility for maintaining the security of your computer or local network is yours.

These drastic measures are necessary to protect our network integrity and prevent the spread of these malicious programs to other users.


We expect you to:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including copyright and license agreements **
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the culture and civility of communication and discourse on or through the Internet

Our services may enable you to access Content that is protected by copyrights, trademarks, intellectual property rights, and other proprietary rights (“Rights”) of independent third parties who make such Content available on the Internet. As a subscriber, you agree not to upload, post or transmit Content that is subject to another party’s Rights without the other party’s express permission. Such uploading, posting or transmitting may result in termination of your account and possible civil or criminal liability. If you believe your work has been unlawfully copied and is accessible via our services, you may provide notice be email at wecare@geneseo.com or by calling 309.944.2103. The notice must include: (1) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (2) a description of the copyrighted work that has allegedly been infringed, including the location (i.e. web site address) of such copyrighted work; (3) A description of the allegedly infringing material and the location (i.e. web address) of such material; (4) your address, telephone number and e-mail address; (5) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

Infringement claims submitted via E-Mail should be directed wecare@geneseo.com.

The Digital Millennium Copyright Act, Title 17 U.S. Code Section 106(3)-(4) and The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. 1030 are two laws that, as an Internet Service Provider, we are obligated to comply with and address our customer’s violation(s) of. Violations of the above laws are found and tracked by IP address. A violation, either intentional or unintentional, can be in form of a ‘network abuse’ complaint OR a ‘copyright infringement’ complaint. We enforce a four-strike rule, the first two strikes will generate a ‘warning’. On the third strike, your account will be suspended for up to 15 days. A fourth strike will result in permanent removal of your account. 

If you receive a notice from us stating that we have received notice that you allegedly engaged in copyright infringement, you may submit a written counter notice to us at Geneseo Communications, 111 E. First Street, Geneseo, IL 61254. This counter notice must contain: (1) your physical or electronic signature; (2) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (3) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification of the material to be removed or disabled; and (4) your name, address and telephone number along with a statement that you consent to jurisdiction in the Federal District Court of the judicial district in which your physical address is located and that you will accept service of process from either the person who provided the notice of claimed infringement to us or an agent of that person.


You may not use your account:

  • For any purpose which violates US federal or state laws
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • To transmit threatening, obscene, or harassing materials


You may not use your account:

  • In a manner that precludes or significantly hampers its use by others
  • To send messages likely to result in the loss of recipients’ work or systems
  • To send or respond to “chain letters”
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system


You must be courteous in your use of the Internet. Please:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided b
    y copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.


We are committed to protecting your privacy. We only collect information required to bill your account, information required to provide you service, and information required to monitor the performance of our systems. From time to time, we may use your information to inform you of new products, service changes and other information related to service offered by us. We do not disclose any of your personally identifiable information such as but not limited to email name, email messages, billing address or usage information to any third parties except as required to provide you service or by legal or law enforcement directives.


Many networks, sponsored by government or educational institutions, still have stringent restrictions on commercial use. While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information. You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions. Unsolicited advertising is not acceptable. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.


Failure to abide by the terms of this Acceptable Use Policy may result in termination of your service at our sole discretion. If we terminate your service for failure to abide by the terms of our Acceptable Use Policy, you will not receive any refund of any payments made to us as of the date of termination.


Terms and Conditions


  • Access to the Internet or other applicable data networks is non-transferable. Use of Geneseo Communications Internet Access is expressly limited to Customer and Customer’s immediate family or direct employees. The sharing or resale of Internet/Data access is strictly prohibited and shall be cause for immediate termination of service.
  • Customer is responsible for all equipment and software necessary to connect to Geneseo Communications Internet Services.
  • Customer agrees to use the service in a manner consistent with any and all applicable laws.
  • Use of Geneseo Communications Internet Services for unsolicited advertising is prohibited.
  • Customer is responsible for all use of account(s) and confidentiality of password(s). Geneseo Communications Internet Services will suspend access or change access to Customer’s Account(s) immediately upon notification by Customer that a password has been lost, stolen or otherwise compromised.
  • Customer’s use of Geneseo Communications Internet Services constitutes Customer acceptance of Terms and Conditions.


  • Customer is responsible for all local or long-distance telephone charges for connecting directly to Geneseo Communications Internet Services or indirectly via an intermediate access provider.
  • Customer agrees to pay Geneseo Communications Internet Services all charges relating to use of Customer’s Account(s).
  • Sales and use taxes, and all other applicable taxes and levies which are applicable to the provision of services shall be borne by Customer, regardless of whom the taxes and levies are or were imposed upon.
  • Geneseo Communications Internet Services reserves the right to change prices on 30 days’ notice.
  • All invoices are due upon receipt and payable within thirty (30) days unless other arrangements have been made in advance.
  • Geneseo Communications Internet Services reserves the right to suspend access to service for Customer’s Account(s) upon an indication of credit problems including delinquent payments. A reconnection charge will apply after payment of any outstanding balance.


  • Information available on Geneseo Communications Internet Services is the property of Geneseo Communications Internet Services. Customer shall not redistribute, reproduce, or commercially exploit such information without express written permission of its owner.
  • Customer submitting information owned by Customer for publication on Geneseo Communications Internet Services grants Geneseo Communications Internet Services non-exclusive permission to distribute the information product worldwide. Customer retains all rights Customer may have to such information.


Geneseo Communications Internet Services are provided on an “as is, as available” basis. Geneseo Communications Internet Services disclaims any and all warranties with regard to the services (whether express or implied), including without limitation

  • any implied warranties of merchantability, fitness for a particular purpose, infringement or title
  • any warranty of quality, functionality, operability, use or performance of the services
  • any warranty of the accuracy, completeness or validity of the data or information communicated through the services
  • any warranty of the continuous availability of the services, or that the services will be uninterrupted or error free.


Under no circumstances and under no legal theory (whether tort, contract or otherwise) shall Geneseo Communications Internet Services be liable for any indirect, special, incidental or consequential damages whatsoever (including, without limitation, damages for business interruption, computer failure or malfunction, loss of profits, goodwill or information, or any other pecuniary loss or damage) arising out of or relating to Geneseo Communications Internet Services (including, without limitation, use or inability to use the services), even if Geneseo Communications Internet Services has been advised of the possibility of such damages.

Under no circumstances shall Geneseo Communications Internet Services cumulative liability to customer exceed the service charges paid by customer to Geneseo Communications Internet Services for the services during the six (6) months immediately preceding the event for which liability is claimed.

  • Geneseo Communications Internet Services is not responsible for any damages or injuries arising from Customers use of Geneseo Communications Internet Services or inability to use Geneseo Communications Internet Services.
  • Geneseo Communications Internet Services is not responsible
    for undelivered e-mail. There is no guarantee of message receipt or delivery. Return receipts may be requested, but there is no guarantee that the recipients e-mail system will honor such requests.
  • Geneseo Communications Internet Services is not obligated to store the contents of Customer’s e-mail messages and is not obligated to produce copies of e-mail messages to Customer.
  • Geneseo Communications Internet Services is not responsible for Customer’s personal files residing on Geneseo Communications Internet Services system. Customer is responsible for independent backup of all such data. If Customer exceeds the published space limitation for personal files (Web space, e-mail, FTP, etc.), Geneseo Communications Internet Services will notify the Customer via e-mail to reduce the file storage space. If Customer fails to reduce the storage space within the specified time period, Geneseo Communications Internet Services reserves the right to delete files from the Customer’s personal space without further notice.
  • Customer is hereby warned that some sites accessible via Geneseo Communications Internet Services allow posting, viewing, retrieval, and/or electronic mailing of materials that may be considered obscene, offensive, inaccurate, incomplete, defamatory, harmful or objectionable. Geneseo Communications Internet Services is not responsible for Customer’s inadvertent or deliberate access to such material and cannot prevent access of such materials.


  • Geneseo Communications Internet Services reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered.
  • Geneseo Communications Internet Services reserves the right to delete Customer’s personal files which have not been accessed for more than one (1) month.
  • Customer understands that Geneseo Communications Internet Services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that it may not receive advance notification of any such interruption of service.
  • Geneseo Communications Internet Services shall not be liable for any delay in or failure to perform the services caused by circumstances entirely beyond its control such as those occasioned by acts of God or other causes or which it could not have reasonably foreseen or any other cause which similarly impedes the providing of service.
  • Geneseo Communications Internet Services reserves the right in its sole discretion to delete any information entered into Geneseo Communications Internet Services computer systems by Customer. Geneseo Communications Internet Services and its authorized representatives shall have the right, but shall not be obligated, to edit publicly viewable information.
  • Customer hereby agrees that any material submitted for publication on Geneseo Communications Internet Services through Customer’s Account(s) does not violate or infringe upon any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene, objectionable, or libelous.
  • Geneseo Communications Internet Services, at its sole judgment, may immediately suspend Customer’s access to the service upon any breach of any of the Terms and Conditions by Customer, including, but not limited to, refusal or failure to pay for services provided or disruptive online behavior.
  • Geneseo Communications Internet Services reserves the right to terminate access to service for any Customer Account(s) which have been inactive for six (6) months or longer.
  • Geneseo Communications Internet Services may modify these Terms and Conditions at any time.

The following disclosure describes the network practices, performance characteristics and commercial terms for Geneseo Communications and its subsidiaries pursuant to the Federal Communications Commission’s Open Internet Transparency requirements.

Network Management Practices

I. Congestion Management and Application‐Specific Behavior

Geneseo Communications does not block, throttle, shape, limit, prioritize, or control individual internet usage except in cases of abuse mitigation. Geneseo Communications adheres to guidelines set forth by Congress and the FCC for network openness and interconnection. All Geneseo Communications consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions. Geneseo Communications does not use traffic shaping equipment except in cases of abuse mitigation. No traffic shaping equipment is used to discriminate against nor preclude any legal use of other provider equipment or services.

II.  Device Attachment Rules

Any standard computer or internet access device is permitted to the extent it does not cause a degradation of internet traffic within the network or to others. Geneseo Communications reserves the right to set additional standards and rules as warranted.

III. Security

Security measures that would monitor end user real time usage have not been adopted. It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information. Geneseo Communications does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance. In order to protect our customers, Geneseo Communications may block ports that are known to be used for DDOS/DOS, virus and other malicious activities, or to steal a user’s information.

Performance Characteristics

I. Service Description

Geneseo Communications Internet service is provided as a “best effort” service, and we have provisioned your service to meet the maximum speeds as advertised. However, internet usage can be affected by many variables across multiple networks, and the usage that customers experience may be lower than the maximum speed it is provisioned for. Speeds listed are “up to” a specific level based on the service to which a customer subscribes. The actual speed that a customer will experience while using the internet depends upon a variety of conditions, many of which are beyond the control of an internet service provider. These conditions include but are not limited to:

  • Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any malicious software such as but not limited to malware and viruses
  • Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations and interference
  • The distance packets travel between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission
  • Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors
  • The performance of the customer’s modem/router

It is Geneseo Communications intent to provide network performance at 90% of advertised speeds, 90% of the time. You may test your actual speed at any time by going to the following link: http://geneseo.speedtestcustom.com . Individual internet data services are described in additional detail in the “Internet
” section of this webpage.

Performance Characteristics ‐ Speed

Service Technology Advertised Speeds Actual Speeds Average
2 Mbps ADSL/VDSL 2 Mbps Download, 1 Mbps Upload 2.15 Mbps Download, 1.28 Mbps Upload
4 Mbps ADSL/VDSL 4 Mbps Download, 1 Mbps Upload 4.15 Mbps Download, 1.28 Mbps Upload
10 Mbps ADSL/VDSL 10 Mbps Download, 1 Mbps Upload 10.06 Mbps Download, 1.28 Mbps Upload
16 Mbps ADSL/VDSL 16 Mbps Download, 1 Mbps Upload 15.88 Mbps Download, 1.28 Mbps Upload
24 Mbps ADSL/VDSL 24 Mbps Download, 1 Mbps Upload 23.89 Mbps Download, 1.28 Mbps Upload
25 Mbps Fiber to the Home 25 Mbps Download, 25 Mbps Upload 24.76 Mbps Download, 25.31 Mbps Upload
50 Mbps Fiber to the Home 50 Mbps Download, 50 Mbps Upload 49.76 Mbps Download, 50.31 Mbps Upload
80 Mbps Fiber to the Home 80 Mbps Download, 80 Mbps Upload 79.75 Mbps Download, 80.88 Mbps Upload
100 Mbps Fiber to the Home 100 Mbps Download, 100 Mbps Upload 99.79 Mbps Download, 100.11 Mbps Upload
250 Mbps Fiber to the Home 250 Mbps Download, 250 Mbps Upload 249.72 Mbps Download, 250.10 Mbps Upload
1000 Mbps Fiber to the Home 1000 Mbps Download, 1000 Mbps Upload 999.86 Mbps Download, 1000.89 Mbps Upload

  Performance Characteristics – Latency /Packet Loss

 Service  Technology  Advertised Speeds Expected Latency Actual Average Latency Expected Packet Loss Actual Average Packet Loss
2 Mbps ADSL/VDSL 2 Mbps Download, 1 Mbps Upload 50 ms 29 ms 1% or less Less than 1%
4 Mbps ADSL/VDSL 4 Mbps Download, 1 Mbps Upload 50 ms 29 ms 1% or less Less than 1%
10 Mbps ADSL/VDSL 10 Mbps Download, 1 Mbps Upload 50 ms 29.33 ms 1% or less Less than 1%
16 Mbps ADSL/VDSL 16 Mbps Download, 1 Mbps Upload 50 ms 28 ms 1% or less Less than 1%
25 Mbps ADSL/VDSL 25 Mbps Download, 1 Mbps Upload 50 ms 28.67 ms 1% or less Less than 1%
25 Mbps Fiber to the Home 25 Mbps Download, 25 Mbps Upload 20 ms 10.01 ms 1% or less Less than 1%
50 Mbps Fiber to the Home 50 Mbps Download, 50 Mbps Upload 20 ms 10.67 ms 1% or less Less than 1%
80 Mbps Fiber to the Home 80 Mbps Download, 80 Mbps Upload 20 ms 8.67 ms 1% or less Less than 1%
100 Mbps Fiber to the Home 100 Mbps Download, 100 Mbps Upload 20 ms 8.67 ms 1% or less Less than 1%
250 Mbps Fiber to the Home 250 Mbps Download, 250 Mbps Upload 20 ms 7.33 ms 1% or less Less than 1%
1000 Mbps Fiber to the Home 1000 Mbps Download, 1000 Mbps Upload 20 ms 6.21 ms 1% or less Less than 1%

Please note that many speed check servers do not provide accurate results. Throughput and Latency measurements are an average of readings taken from our upstream providers.

II.  Impact of Specialized Services

Geneseo Communications does offer specialized services such as VOIP. VOIP is provided over the same broadband connection as the high‐speed internet connection.

Commercial Terms

I. Pricing

Individual internet data service pricing is listed in the “Bundles” and “Internet” sections of this website. A one‐time $30.00 connection fee is required to initiate new service for high-speed and/or Telephone service subscribers. In some cases, an upfront equipment and/or installation feemay also be required. A modem is required for Internet service. Customers may provide their own modem for copper delivered service or purchase one from Geneseo Communications. A Geneseo Communications Modem/Router is required for fiber delivered service. Modems available for purchase from Geneseo Communications are listed on our website. Modems purchased from Geneseo Communications have a one year ‘limited’ warranty from the date of purchase. Phone and electrical surge protectors are strongly suggested.

II. Privacy Policies

Geneseo Communications does not share any internet usage information with any outside agency, including copyright holders or their agents, or for other law enforcement or national security needs; unless requested by court subpoena or other lawful means.

III. Redress Options

You may call Customer Service/Repair at 1‐800.852.3611 if you have any questions or difficulties with your Geneseo Communications service.

Important Notices

Your Billing Rights and Responsibilities
Your phone company is committed to following the rules set by the Illinois Commerce Commission (ICC) in its delivery of service, billing and guidelines for payments. Copies of these rules are available from the ICC.

ESTABLISHING SERVICE-To begin service, contact us at 309-944-2103 or 1-800-852-3611. Please be prepared to provide the following information: Your full name and street address where you want service, including apartment number if you have one. How you would like your name listed in the next edition of the telephone directory. Credit information including employment or sources of income.

New basic local exchange service must be installed within 5 business days unless otherwise requested by the customer. If this standard is not met, the customer will be given a credit equal to 50% of the normal installation charge. If this standard is not met by the 10th business day following the original installation date, the customer will be given a credit equal to 100% of the normal installation charge.

Credit and Deposit Information: We have the right to charge a deposit under the following conditions: if you cannot provide satisfactory credit information, if you failed to pay a prior bill with us, if you have not previously had a service in your name.

Billing: Telephone bills are issued monthly and are due within 21 days from the billing date.

Service Interruption Credit: If basic local exchange service has been interrupted and remains out for more than 24 hours after we receive notice, we will make an appropriate adjustment. Adjustments are based on the number of days a customer is out of basic local exchange service.

Bill Payment: If within any 12 month period we receive more than 2 payments returned for non sufficient funds, we may place you on a cash-only payment basis.

Termination of Service: We have the right to terminate service for any of the following: Nonpayment of a bill, Nonpayment of a deposit or refusal to pay increased amount, Default on a deferred payment agreement, Not allowing telephone company employees access to company owned equipment after they have made a request to do so. If we disconnect your service, we will mail a Final Notice before service is shut off.

Exemptions: Neither the rules nor credits listed in this section apply if the violation of a service quality standard occurs as a result of: Negligent or willful acts of the consumer, A malfunction of customer owned telephone equipment or inside wiring, whether or not the customer has an inside wire maintenance plan, An emergency situation, The inability to gain access to customers premise due to customer missing the appointment, A customer request to change an already scheduled appointment, The customer refusing repair staff access to premises, The lack of facilities at a geographically remote location.

Dispute Resolution: If you have a question about your bill, please contact us. If a solution is not satisfactory, you have the right to contact the ICC’S Consumer Services Division.

Formal Complaints: If we are unable to reach an agreement with you on a disputed issue, you have the right to file a complaint with the ICC.

Scheduled Appointments: If we fail to meet a scheduled appointment for installation or repair of basic local service, a $50 credit per missed appointment will be issued. It does not apply if the telephone company gives the consumer ICC defined notice of the inability to keep the appointment, regardless of reason. Additionally, should the service technicians meet a scheduled appointment but the customer is not available or unwilling to accept service, a $50 service charge will apply. This charge does not apply if the customer gives the telephone company 24 hour notice of their inability to keep the scheduled appointment.

FEDERAL UNIVERSAL SERVICE CHARGE…The Federal Communications Commission (FCC) mandates all telecommunications carriers to pay into a federal program called the Universal Service Fund (USF). This fund helps provide affordable telecommunications services for low income customers and for customers living in rural areas that are expensive to serve. It also provides discounts on Internet access for eligible schools, libraries, and rural health care providers.

The USF is collected from telecommunications carriers and administered by the Universal Service Administration Corporation. They are responsible for disbursing the funds according to eligibility criteria established by the FCC.

Every telecommunications carrier in the industry must contribute to the USF. Like other carriers, we recover our USF contributions from customers. The recovery charges, listed on your bill as Federal Universal Service Charge, enable us to recover your USF expenses and are intended to simply cover our costs.

The FCC requires all carriers that recover their contributions from customers with line item charges to use the FCC’s prescribed contribution factor. As a result, we compute these charges using the FCC’s factor. The FCC may change the contribution factor quarterly.

LEARN HOW YOU CAN HELP ELIMINATE THE DIGITAL DIVIDE… The Digital Divide Elimination Fund Program is created as a special fund in the State Treasury to enhance digital service. All money in the fund shall be used by the Commission to fund the construction of facilities within communities throughout Illinois. The Illinois Department of Commerce and Community Affairs will issue grants to various communities based upon their needs.

DO-NOT-CALL REGISTRY REDUCE TELEMARKETING CALLS…. You may register your residential number(s) free. You must call from the number you wish to register. Your number(s) will remain on the Do-Not-Call list for 5 years.

PAY-PER-CALL RESOLUTION…Pay per call charges apply to any completed call using an abbreviated dialing code such as 900 or 976 exchange codes. The caller pays a per call or per time interval charge in addition to the charge for transmission of the call.

YOU HAVE 60 DAYS from the date on the bill to dispute a pay per call billing error. You have the right to withhold payment of the disputed charge during billing error review. No collection activity for disputed pay per call charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, your telecommunications carrier or the information
provider may proceed with outside collections against your account for non-payment of these charges.

YOUR LOCAL AND LONG DISTANCE services cannot be disconnected for non payment of these charges. Failure to pay legitimate pay-per-call charges may result in involuntary blocking of your access to these types of services.

VOLUNTARY BLOCKING of access to pay-per-call charges is available upon request from your local telephone company.

ILLINOIS RELAY SERVICE HELPS US COMMUNICATE…Reach out with relay…The Illinois Telecommunications Access Corporation (ITAC) administers and manages Illinois Relay on behalf of all local telephone companies in Illinois

Relay allows people who are deaf, hard of hearing or speech impaired and use a TTY to communicate with people who use standard telephones. A standard telephone user calling a TTY user and TTY user calling a standard telephone user, now has the option to dial a convenient three digit number, 711, to reach Illinois Relay instead of the traditional 800 numbers. Illinois Relay is available seven days a week, 24 hours a day. The relay operator speaks to the standard telephone user and types to the TTY user. There is no cost for the use of this service.

To save time in an emergency, callers should dial 9-1-1 or local emergency access numbers instead of placing the call through relay.

A small fee included in your monthly telephone service charge funds Illinois Relay and is required by state and federal law.


LIFELINE is a program established to help pay the monthly charge for local telephone or broadband service. This federally funded program is available to qualified low income consumers. If the qualifying low income consumer voluntarily elects toll blocking while initiating LIFELINE service, a deposit is not required.  LIFELINE will support stand-alone broadband service as well as bundled voice and data service packages. One benefit per household.

WHO IS ELIGIBLE FOR THIS PROGRAM?…To be eligible for this program you must be a recipient of one of the following: SNAP, Medicaid, Veterans Pension, Supplemental Security Income (SSI), HUD Federal Public Housing Assistance, Tribal, along with income-based eligibility.

WHERE CAN I APPLY FOR THE LIFELINE PROGRAM?….For additional information or enrollment, contact our business office at 309-944-2103 or 1-800-852-3611, or online at checklifeline.org/lifeline.

HOW CAN I HELP?… UTSAP (Universal Telephone Service Assistance Program) was created in February 1993 to help low income households in Illinois obtain phone service. UTSAP is administered by the Universal Telephone Assistance Corporation (UTAC), a not-for-profit corporation consisting of all local telephone companies in Illinois. Since March, 1993, UTAC has been soliciting voluntary contributions to support UTSAP. With your help, UTAC can continue to provide assistance to low income households. Contact our office at 309-944-2103 or 800-852-3611, or send a one time contribution directly to UTAC


Why can I not apply for the Affordable Connectivity Program (ACP) after February 7, 2024?
Due to a lack of additional funding from Congress, the ACP stopped accepting new applications as of February 7, 2024. The last fully funded month of the program is April 2024.

When will my ACP benefit end?
If you applied for the ACP and signed up with an internet company prior to February 7, 2024, then you will continue to receive your benefit for now. The last fully funded month of the program is April 2024. Your internet company will let you know when the discount on your monthly bill will end.

What if I applied for the ACP benefit before February 7, 2024, and am waiting to hear back about my application?
As of February 7, applications are no longer being processed. You may qualify for Lifeline, which is another FCC program that offers an internet discount. Learn more at LifelineSupport.org.

How do I sign up for the program?

The Affordable Connectivity Program is not accepting new applications or enrollments as of February 7, 2024. Consumers who currently participate in the program are expected to continue to receive their full ACP benefit until the program ends.

Consumers who qualified for the ACP benefit may be eligible for another Federal Communications Commission program called Lifeline, where qualified consumers can get up to $9.25 off the cost of phone, internet, or bundled services (up to $34.25 if they live on qualifying Tribal lands).

Customers can check to see if they qualify at AFFORDABLE CONNECTIVITY PROGRAM Benefit. One member of the household must meet one of the following criteria to participate:

  • Has an income that is at or below 200% of the federal poverty guidelines.
  • Participates in certain assistance programs, such as:
    • VA Veterans Pension (Supplemental Income for Wartime Veterans)
    • VA Survivors Pension
    • Supplemental Nutrition Assistance Program (SNAP)
    • Medicaid
    • Federal Public Housing Assistance
    • Supplemental Security Income (SSI)
    • Women, Infants and Children Program (WIC)
    • Head Start (Income-Based)
    • Lifeline
    • Bureau of Indian Affairs General Assistance
    • Tribal Administered Temporary Assistance for Needy Families (Tribal TANF)
    • Food Distribution Program on an Indian Reservation (FDPIR)
    • National School Lunch Program (NSLP)
    • School Breakfast Program (SBP)
    • Federal Pell Grant

*The Affordable Connectivity Program (AFFORDABLE CONNECTIVITY PROGRAM) is a federal government benefit program operated by FCC designed to subsidize broadband costs for qualified households. Eligibility is determined based on Program rules. Eligible households may receive the program benefit from any participating provider and may transfer the benefit to another provider at any time. Once the AFFORDABLE CONNECTIVITY PROGRAM concludes regular rates apply. Geneseo Communications Internet is subject to the Terms & Conditions and AUP/Privacy Policy (both available at www.geneseo.com) and other policies. All rates listed are exclusive of applicable taxes and fees.



For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, today’s advanced Fiber-to-the-Home (FTTH) home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — we offer you the option of purchasing backup power for your home phones.

All FTTH customers now have the option to purchase either an 8-hour or 24-hour battery backup device.

Why do I need a backup battery?

With the investment in and deployment of fiber, the most advanced network available today, the one function that copper provided, that fiber cannot is line power. Copper-based telephone service continued functioning during a power outage because low-voltage power passed through the line, keeping the telephone operating. Today’s fiber technology is made of glass, which cannot carry low-voltage power across it. It is important you understand that your fiber telephone service will not function during a power outage without a battery backup option, removing the ability to make ANY calls, including emergency calls to 911.

Our backup batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.

Our battery backup options will only power your telephone service and do not provide power to any services other than telephone. Home security systems, medical monitoring devices, routers and other equipment will not run on a home telephone backup battery.

Purchase and Replacement Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you.

Existing FTTH subscribers installed prior to 12-10-21

If your fiber service was installed prior to 12/10/21, Geneseo Communications provided an 8-hour battery backup system at no charge. This battery is provided at no cost to you for your use. If that existing battery fails to operate you will be required to pursue one of the below battery backup service options.

Battery Backup Service Options

Fiber-to-the-Home (FTTH) home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — We offer all FTTH customers several options in maintaining backup power to your fiber phone service.

Option 1: Take responsibility for power backup yourself

If you do not wish to purchase battery backup service from Geneseo Communications, you will be responsible for the power backup during an outage. If power backup is not important to you, you do not have to purchase anything, but you will not be able to call 911 during an outage.

Option 2: Purchase an 8-Hour Battery Backup Device

8-hour stand-by backup battery for voice is $74.99

The Battery backup is a Precision Power Desktop Pro UPS Model Number: PR1236DT-B

Option 3: Purchase a 24-Hour Battery Backup Device

24-hour stand-by backup battery for voice is $199.99

The Battery package is a Precision Power 36W Micro UPS Model Number: PP36L-12U. The battery is PS36L-EX(4INR19/662) Rechargeable Lithium-ion battery pack. You will need 2 batteries to allow for an approximately a 24-hour standby service for voice.

Option 4: Purchase a Battery Backup Device Elsewhere

You may choose to purchase a backup battery through a local retailer or on-line. Be sure to purchase the battery backup model that matches the type of modem you have. We have several different types of modems. If you do not know what type of modem you have, contact our office staff at 309-944-2103.

Instructions for Proper Care and Use of Your Backup Battery

Please follow the more detailed instructions included with your battery for proper use, storage, and care to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life.Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are rechargeable. They will not last forever and should be replaced every 10 to 15 years. Indicator lights on the power pack will display when the battery is depleted and must be replaced. See the instructions above for purchase and replacement options. You should also periodically, test your battery to verify both the operation of the backup battery and its condition.

Expected Backup Power Duration

Batteries are for a backup standby voice service. If you use the phone service on battery backup power, this will affect the hour left on the battery. Depending on which backup battery equipment you elect to purchase will dictate the standby power available. Backup batteries for 24 hours on standby power require two 12-hour batteries. If you feel that is not enough time, you may extend your standby power by purchasing an additional 12-hour battery at approximately $59.99.

Questions and Purchase Options

If you have any questions or simply want to purchase a backup battery through us, please call
309-944-2103, or send us an email at wecare@geneseo.com. Our 8-hour standby backup battery package cost $74.99 and our 24-hour standby backup battery package cost approximately $199.99. Either option will be setup during the installation appointment, or it can be picked up in our office. If you do not feel comfortable installing your own battery backup, please call us to make an appointment, we would be happy to assist you. However, please note that there may be a charge for this service.

Backup Power FAQ

Why might I need backup power?

Line-powered traditional landline telephone service through copper wires typically continues to work during power outages, allowing you to call 911 in an emergency. However, newer alternatives – including fiber, and wireless – usually need backup power, such as a battery, to keep operating.

What does a backup battery do?

If you choose to buy a battery backup it will improve your chances of retaining telephone service for at least 24 hours during a power outage.

Where can I get a backup battery?

You can buy a battery from us or another vendor or purchase another source of backup power – such as an uninterruptible power supply or generator – to support your home voice service.

Do I have to get a backup battery?

No, but you should consider how you would call 911 and other emergency services during a power outage. One option is your mobile phone, which also requires a charged battery to function.

If I buy a backup battery, what am I responsible for?

You should test, monitor, and maintain it as instructed by the service provider or manufacturer.

Will my cordless phone work during a power outage?

Likely not. Cordless phones require their own power source and will not work during a power outage unless connected to an uninterruptible power source or unless your home is equipped with a generator.

What are my home voice service provider’s obligations?

When you first agree to purchase a new service that uses a technology that does not have its own power, we must:

  • Inform you that phone service will not be available when the electricity goes out unless you have backup power.
  • Offer you the option to buy a backup battery that would last for at least 24 hours when the power is out.
  • Provide information to help you make an informed choice about whether to purchase backup power.
  • Tell you how to properly use a backup battery – including how to test, monitor and maintain it – and tell you what would happen to your backup power under varying conditions.

Notification FAQ

What prior notice will I receive if my provider decides to change the network it uses to provide my service?

Service providers are not required by FCC rules to directly notify residential and non-residential retail customers of plans to retire the part of the copper networks that extend to the customers’ premises. However, because service providers will need access to their customers’ premises in order to install equipment necessary to provide service over non-copper lines, those providers will need to directly notify customers of any planned copper retirement in order to gain access to the customer’s premises.

What prior notice will I receive if my service will be affected?

Service providers must directly notify customers of plans to discontinue, reduce, or impair their service 30 days prior to the planned change.

You can file comments or objections to a planned discontinuance, reduction, or impairment of service. The notice from the service provider will include the deadline for filing comments or objections, and how to file them. The period for filing comments or objections is 15 days from the date of the notice.

What to Ask Your Provider

In most cases, you will not need to do anything; services and rates are not supposed to change because of a network transition. But if you are concerned about the telephone network you use, you can call your provider and ask about any transition plans. Some things you can ask include:

  • Is my network transitioning from copper wire to fiber? If so, is just part of the network being replaced with fiber, or the entire network all the way to my house?
  • Do you provide backup battery systems for your customers? If so, how much will I need to pay for these backup batteries, if anything?
  • Are you switching to an all-IP network?
  • If you are switching to an all-IP network, how will my service be affected?
  • Will things like a fax machine or a home security system be able to operate with the new network?

More Q&As

Additional questions and answers about what you can expect from a copper-to-fiber tech transition include:

Can service providers change the network they use to provide my service without my consent?

Telephone service providers can replace their copper wire networks, but such a transition should not have any significant effect on your telephone services. If a service provider wants to stop or reduce the telephone service provided to existing customers or replace the existing service with a different type of service (like IP-based or wireless service), it must apply to the FCC for approval.

Will I be required to upgrade my service and pay for features I don’t want?

If you are an existing customer who only receives traditional telephone service, you cannot be required to subscribe to additional services, such as Internet access and television programming. If you only want traditional telephone service over the public switched telephone network, whether it is copper or fiber, the service provider must keep that option available to you unless it has obtained FCC authority to discontinue that service.

What has been done to prepare for these tech transitions?

The FCC authorized various experiments and launched data collection initiatives in 2014 to evaluate how customers are affected by technology transitions. Using service-based experiments, it examined the impact on consumers and businesses of replacing existing services with IP-based alternatives.

The FCC also sponsored targeted experiments and cooperative research to learn how new technologies can more effectively reach all Americans, including individuals with disabilities, and provided funding for rural broadband experiments to help the FCC understand what kinds of next-generation networks can best serve the needs of rural America.

How can I find information about tech transitions where I live?

Service providers generally maintain webpages related to changes to their networks. Additionally, they are required to file such notices with the FCC, and those notices may be found at https://www.fcc.gov/wireline-competition/general/section-251-wireline-network-changes. Certain states also require service providers operating in their jurisdiction to notify them when a transition is planned. If you think your network has undergone a transition and your provider did not communicate with you about that transition, you may wish to contact your state public utility commission to inquire about network changes taking place in your region. They may also be able to share information about alternative providers in your area. Contact information for your state public service commission can be found at www.naruc.org or in the blue pages or government section of your local telephone directory.